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Characters' Assets preview images broken links

New Here ,
Mar 10, 2020

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In Captivate 2019, when I go to Media>Characters>Get Free eLearning Assets>Character Library and choose a category, the thumbnails are all broken links and the names, no images.  Any thoughts?  Thank you

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Characters' Assets preview images broken links

New Here ,
Mar 10, 2020

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In Captivate 2019, when I go to Media>Characters>Get Free eLearning Assets>Character Library and choose a category, the thumbnails are all broken links and the names, no images.  Any thoughts?  Thank you

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Most Valuable Participant ,
Mar 10, 2020

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Which version of CP2019? Do you have the Assets panel or not?

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New Here ,
Mar 10, 2020

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The first version?  Got it as Captivate 2019 when it came out.  If by "Assets panel" you mean the drop down option "Assets" in Characters, then yes.  If no then can you tell me more?  Thanks

 

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Most Valuable Participant ,
Mar 10, 2020

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Please give the full version number, even though you are sitll on 11.0, even in that first versoin bug patches were released. Are you sure that you have installed the eLearning assets? Look under Public Documents if you are on Windows, Adobe folder.

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New Here ,
Mar 10, 2020

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I do have the eLearning assets.  Where do I find the full version number?

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Most Valuable Participant ,
Mar 10, 2020

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Help, About Captivate.

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New Here ,
Mar 10, 2020

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2019 Release, 11. 0. 0. 243

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Most Valuable Participant ,
Mar 10, 2020

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Update to 11.0.1.266 please. There is also a free update to 11.5 but do not install that one if you are still busy with projects in this version.

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New Here ,
Mar 10, 2020

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I'll try this, thank you for your help.

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Most Valuable Participant ,
Mar 10, 2020

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Not sure it will fix the issue, but you'll be rid of some bugs.

 

Do not forget to clean the Preferences after installing. 

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