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Choppy Jumpy Cursor on Remote Desktop Video Demo

Community Beginner ,
Jul 02, 2020

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I am using Captivate on a remote desktop (working remotely seems to be the way of the world these days) and I am having some issues while attempting to record a video demo. The Mouse Cursor is extremely jumpy when I move it around the screen. This shows up on the video; as the mouse moves across the screen, it is extremely choppy. Is there any settings that might help fix this? Any help you can offer is very much appreciated. Thanks. 

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Choppy Jumpy Cursor on Remote Desktop Video Demo

Community Beginner ,
Jul 02, 2020

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I am using Captivate on a remote desktop (working remotely seems to be the way of the world these days) and I am having some issues while attempting to record a video demo. The Mouse Cursor is extremely jumpy when I move it around the screen. This shows up on the video; as the mouse moves across the screen, it is extremely choppy. Is there any settings that might help fix this? Any help you can offer is very much appreciated. Thanks. 

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Advocate ,
Jul 02, 2020

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When you say that you're using Captivate on a remote desktop - I interpret the statement at face value to mean that you are remotely accessing some other computer via a VPN connection, Third party software such as TeamViewer or LogMeIn, etc. and it is the remote computer which has Captivate installed.

 

If that is the case perhaps this is simply a bandwidth/resources issue.

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Community Beginner ,
Jul 03, 2020

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That is correct. I am using captivate over a VPN using windows 10 Remote Desktop. The cursor only becomes choppy when I begin recording a captivate Demo Video. The cursor is smooth otherwise. I found this problem also happened in Camtasia, but the techsmith support help team were able to advise me of registry settings that corrected the issue (but this only fixed it for camtasia). 

 

Thank you for your help.

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Most Valuable Participant ,
Jul 02, 2020

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Even if this is not happening I always will edit the mouse in the Editor. You can smooth the paths, or even take out the mouse movement and just keep the moue click, choosig one of the highlighter possibilities for that mouse click. I find the long mouse movements often too distracting. For the rest I also think this is due to the fact that you are recording using a too low bandwidth. Recording an application residing on your system is always the ideal situation.

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Community Beginner ,
Jul 03, 2020

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Unfortunately, I currenly dont have access to the computer that Captivate is installed on, so accessing the program through remote VPN is my only option. 

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Lilybiri LATEST
Most Valuable Participant ,
Jul 04, 2020

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Video Demo needs editing, do you mean you cannot edit it?

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