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Close Caption issues when using Google Chrome on a PC

New Here ,
Aug 06, 2020

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Hello!

 

I'm creating an educational tutorial for my work using Adobe Captivate 2017. Each slide has the appropriate captions/caption times, but my coworkers are having trouble viewing them. The captions seem to be displayed just fine when using Firefox and Internet Explore on a PC, and are also displayed when I try viewing the tutorial with Firefox and Google Chrome on my Mac. However, the captions aren't working when I open the tutorial in Google Chrome on a PC.

 

I'm pretty new at using this software so any advice you guys could offer would be great!

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Advanced actions, Editing, Import export, Presenter

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Close Caption issues when using Google Chrome on a PC

New Here ,
Aug 06, 2020

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Hello!

 

I'm creating an educational tutorial for my work using Adobe Captivate 2017. Each slide has the appropriate captions/caption times, but my coworkers are having trouble viewing them. The captions seem to be displayed just fine when using Firefox and Internet Explore on a PC, and are also displayed when I try viewing the tutorial with Firefox and Google Chrome on my Mac. However, the captions aren't working when I open the tutorial in Google Chrome on a PC.

 

I'm pretty new at using this software so any advice you guys could offer would be great!

TOPICS
Advanced actions, Editing, Import export, Presenter

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 06, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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The only time I've had this issue in Chrome is when the project is set to scale. Is that the case?

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Aug 07, 2020 0