Close Caption issues when using Google Chrome on a PC

[lohsgret]

Hello!

I'm creating an educational tutorial for my work using Adobe Captivate 2017. Each slide has the appropriate captions/caption times, but my coworkers are having trouble viewing them. The captions seem to be displayed just fine when using Firefox and Internet Explore on a PC, and are also displayed when I try viewing the tutorial with Firefox and Google Chrome on my Mac. However, the captions aren't working when I open the tutorial in Google Chrome on a PC.

I'm pretty new at using this software so any advice you guys could offer would be great!

[TLCMediaDesign]

The only time I've had this issue in Chrome is when the project is set to scale. Is that the case?