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Closed captions causing captivate to crash on publication of project

New Here ,
Aug 10, 2020

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I've had a highly frustrating day trying to work out why captivate 2019 keeps crashing every time I try to publish a project with closed captions.

 

The project publishes and plays fine without the captions. As soon as I publish slides with captions either for slide audio or for standalone videos within slides, the project crashes as the files are being generated. I have tried everything today, reinstalled the latest version (even though I had the latest version already), cleaning the preferences, clearing caches, turning my computer (Mac) on and off, cut and pasting slides into a new project, checking the fonts and ensuring there are no unusual characters or empty caption holders but without success. A few weeks back the captions published fine but I have since updated the Mac operating system to 10.15.6 so I'm wondering if that is to blame, seeing it's not the first time a Mac update has caused Captivate (11.5.4.613 ) not to work properly. 

Any help gratefully received. I need this live in a week's time and I have a lot of content to caption.

Many thanks in advance.

Jill

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Closed captions causing captivate to crash on publication of project

New Here ,
Aug 10, 2020

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I've had a highly frustrating day trying to work out why captivate 2019 keeps crashing every time I try to publish a project with closed captions.

 

The project publishes and plays fine without the captions. As soon as I publish slides with captions either for slide audio or for standalone videos within slides, the project crashes as the files are being generated. I have tried everything today, reinstalled the latest version (even though I had the latest version already), cleaning the preferences, clearing caches, turning my computer (Mac) on and off, cut and pasting slides into a new project, checking the fonts and ensuring there are no unusual characters or empty caption holders but without success. A few weeks back the captions published fine but I have since updated the Mac operating system to 10.15.6 so I'm wondering if that is to blame, seeing it's not the first time a Mac update has caused Captivate (11.5.4.613 ) not to work properly. 

Any help gratefully received. I need this live in a week's time and I have a lot of content to caption.

Many thanks in advance.

Jill

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Aug 10, 2020 0
New Here ,
Aug 28, 2020

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I am having the same problem. Do you have bullets in your cc? I found a thread where a guy took the bullets out and it corrected the problem. I removed the bullets, but the formatting must still remain (indents), so I am goinag to redo cc with no fromatting at all and hope for the best.

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Aug 28, 2020 0