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CP 2019 update 2 video embed issues

New Here ,
Jun 19, 2019

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Hi everyone,

I am trying to embed a vimeo video using the interactive video feature. When I do I have 2 issues.

1. the video quality of the first 5 or so seconds is terrible and then eventually corrects. I placed a 10 second slide before the video hoping it would preload and play correctly. It does not help at all.

2. The vimeo play bar is not visible on publish.  In this case it is not critical because i am using a custom play/pause button but i may want the vimeo playbar in the future.

thank much

Kurt

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CP 2019 update 2 video embed issues

New Here ,
Jun 19, 2019

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Hi everyone,

I am trying to embed a vimeo video using the interactive video feature. When I do I have 2 issues.

1. the video quality of the first 5 or so seconds is terrible and then eventually corrects. I placed a 10 second slide before the video hoping it would preload and play correctly. It does not help at all.

2. The vimeo play bar is not visible on publish.  In this case it is not critical because i am using a custom play/pause button but i may want the vimeo playbar in the future.

thank much

Kurt

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Jun 19, 2019 0
Most Valuable Participant ,
Jun 19, 2019

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I cannot help you with the first question.

Second question: interactive video means that the video is synchronized with Captivate's timeline. In that case the playbar of Vimeo will not be visible, you could create buttons with Captivate's functionality.

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Jun 19, 2019 0
Adobe Community Professional ,
Jun 19, 2019

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For question one, I've noticed the same thing. I suspect it begins playing at a lower resolution until it's downloaded enough of the video to play it at a higher rate. It probably does this so that the video remains in sync with your project and any interactive elements you add.

Paul Wilson, CTDP | https://captivateteacher.com

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Jun 19, 2019 0
Most Valuable Participant ,
Jun 19, 2019

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Jus tout of curiosity (only used videos from my system so far): is this also happening for YouTube videos? Does it depend on the video resolution?

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Jun 19, 2019 0
Adobe Community Professional ,
Jun 19, 2019

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Youtube does this where you start out at a lower resolution and as bandwidth increases the resolution goes up.

Paul Wilson, CTDP | https://captivateteacher.com

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Jun 19, 2019 0
New Here ,
Jun 19, 2019

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I am not sure about youtube having the same issue. However I am sure both youtube and vimeo embeds  DO NOT do this outside of CP,  especially vimeo. Vimeo is known for outstanding video quality. It seems to me this is due to CP.

If anyone has a workaround please let me know. Because 5-8 seconds of poor video at the start for each video is really unworkable.

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Jun 19, 2019 0
Adobe Community Professional ,
Jun 20, 2019

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I'm very sure that YouTube does this when the network is poor. You can see it when Wi-Fi is slow. It will start out at a lower resolution and only improve when the network improves, or when enough of the video has been cached. I've seen this outside of Captivate all the time. It might be happening because you are not only streaming video from the internet but also loading your eLearning project at the same time. Hopefully, Adobe has a solution for you.

Paul Wilson, CTDP | https://captivateteacher.com

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Jun 20, 2019 0
Adobe Employee ,
Jun 20, 2019

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Hi,

Are you seeing the issue on preview only or you could see it in published output on LMS. Please let us know. We will definitely look into it.

Shivani

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Jun 20, 2019 0
New Here ,
Jun 20, 2019

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Yes I do see it when I publish. I am not using an LMS for this project . I have also reached Out to Vimeo on this issue and waiting for reply.

As I said earlier I think the issue is CP. I have used Vimeo in the past and have not encountered this problem.

If if you could look into it I would appreciate it. As of now it is holding up the project.

thanks

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Jun 20, 2019 0
Adobe Employee ,
Jun 21, 2019

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Thanks for the information. We are looking into it.

Regards,

Shivani

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Jun 21, 2019 0
Participant ,
May 24, 2020

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Have you found a solution?

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May 24, 2020 0