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CP9 won't connect to a drive on a computer

Engaged ,
Aug 22, 2018

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Coworker just got a new computer.  When he tries to open a project that is stored on a shared drive from Captivate it won't show that drive.  He can see the drive and connect to it from Windows.  I can connect to the drive with Captivate with my computer.  Any ideas.  I know Captivate is a desktop application.  We store projects on the shared drive and then bring them in when we are working on them.

Thanks in Advance.

Susan

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CP9 won't connect to a drive on a computer

Engaged ,
Aug 22, 2018

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Coworker just got a new computer.  When he tries to open a project that is stored on a shared drive from Captivate it won't show that drive.  He can see the drive and connect to it from Windows.  I can connect to the drive with Captivate with my computer.  Any ideas.  I know Captivate is a desktop application.  We store projects on the shared drive and then bring them in when we are working on them.

Thanks in Advance.

Susan

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Aug 22, 2018 0
Adobe Community Professional ,
Aug 22, 2018

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It's never a good idea to open a CPTX file in Captivate directly from a network drive.

Tell your co-worker to use Windows Explorer to copy the CPTX file over to his own C drive and then open it in Captivate from there.  When he's finished working on it, save and close out of Captivate and then use Windows to copy the file back up to the network folder again, if that's where you prefer to back up the file.  Always work on project files that are on your local C drive. otherwise you risk corrupting the file.

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Aug 22, 2018 1
Engaged ,
Aug 22, 2018

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I understand that be we were just trying to figure out why his wouldn't find it when it would before.

Thanks Rod.

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Aug 22, 2018 0