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CPCefHelper.exe crash when I launch Captivate

New Here ,
Nov 27, 2019

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Hello,

 

I have reinstalled Adobe Captivate with last version and now, I have an error message each time I launch Captivate or each time I publish a project. Below is the error message, does someone know how to solve it?

 

Regards.

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CPCefHelper.exe - Application Error
The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0x00007FFDB81BCC4D. Click on OK to terminate the program Click on CANCEL to debug the program

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CPCefHelper.exe crash when I launch Captivate

New Here ,
Nov 27, 2019

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Hello,

 

I have reinstalled Adobe Captivate with last version and now, I have an error message each time I launch Captivate or each time I publish a project. Below is the error message, does someone know how to solve it?

 

Regards.

--------------------------------------------

CPCefHelper.exe - Application Error
The exception Breakpoint A breakpoint has been reached. (0x80000003) occurred in the application at location 0x00007FFDB81BCC4D. Click on OK to terminate the program Click on CANCEL to debug the program

TOPICS
Installation and licensing

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166

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Nov 27, 2019 0
Adobe Community Professional ,
Nov 28, 2019

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Are you on a MacOS or Windows OS?  If Mac OS, is it Catalina?

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Nov 28, 2019 0
New Here ,
Nov 28, 2019

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Hello,

I am on Windows 10.

Regards.

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Nov 28, 2019 0
Adobe Community Professional ,
Nov 28, 2019

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OK.  Then if this is a Windows installation, and Captivate was reinstalled, did you also follow the recommended procedure to reset the Preferences and Layouts folders?  If not, Google about that procedure.  Your issue might easily be resolved.  Resetting preferences and layouts should be done every time you update or reinstall Captivate.  But a lot of newbie users don't know about this.

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Nov 28, 2019 0
New Here ,
Dec 09, 2019

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Hello Rodward,

 

Thanks for your reply.

I have done the test several times. Uninstall Captivate, remove all adobe files in AppData folder (in Local, LocalLow and Roaming), then do a fresh install with administrator rights. But it does not change, I still have the error.

Do you have more information on the procedure to reset the Preferences? Or do you have another idea to correct this issue?

I sometime open some captivate file from a network drive, could it be linked?

 

Regards

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Dec 09, 2019 0
Adobe Community Professional ,
Dec 09, 2019

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Dec 09, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Dec 09, 2019

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If you have admin rights, look in the subfolder 'utils' under the installation folder and run the ClearPreferences... file appropriate for your OS, while Captivate is closed. Some custom items can disappear...

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Dec 09, 2019 0