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Crashes when trying to add or edit ruler guides

Explorer ,
Feb 03, 2020

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Every time I try to edit an existing guide or I try to add a new one it crashes. I tried these solutions but none of them worked.

 

I'm using the 2019 version on Windows 10.

 

Thanx in advance

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Correct answer by Lilybiri | Most Valuable Participant

Clearing the cache is not included in that KB, can sometimes help as well.

 

Since you like Rulers and Guides. I really want to be able to save a grid set up with each project or Theme. That is not possible yet, logged feature requests but looking out for other users who do use Guides as well to log a similar request.

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Crashes when trying to add or edit ruler guides

Explorer ,
Feb 03, 2020

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Every time I try to edit an existing guide or I try to add a new one it crashes. I tried these solutions but none of them worked.

 

I'm using the 2019 version on Windows 10.

 

Thanx in advance

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Clearing the cache is not included in that KB, can sometimes help as well.

 

Since you like Rulers and Guides. I really want to be able to save a grid set up with each project or Theme. That is not possible yet, logged feature requests but looking out for other users who do use Guides as well to log a similar request.

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Feb 03, 2020 0
Most Valuable Participant ,
Feb 04, 2020

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I use Guides all the time, never had a crash with that particular feature. Wondering what is going awry. The link 'these' leads to a blank page. 

Which exact version number do you use, as mentioned under Help, About Captivate. There are several CP2019 versions...

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Feb 04, 2020 0
Explorer ,
Feb 04, 2020

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Yeah, I use them all the time too. This was the first time this happened. I'm using version 11.0.1.266. I finally got it to work by clearing all of the guides I previously had set already. It was kind of a hassle since I had set those when I first started this project and now I had to remember where did I originally set them.

 

I had tried everything including rebooting and logging off and on from Captivate. I'm not sure why the link didn't paste correctly the first time. This is what I also tried: https://helpx.adobe.com/captivate/kb/captivate-crash-launch-perform-action.html

 

Thanx for your help

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Feb 04, 2020 0
Most Valuable Participant ,
Feb 04, 2020

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Clearing the cache is not included in that KB, can sometimes help as well.

 

Since you like Rulers and Guides. I really want to be able to save a grid set up with each project or Theme. That is not possible yet, logged feature requests but looking out for other users who do use Guides as well to log a similar request.

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Feb 04, 2020 0
Explorer ,
Feb 04, 2020

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OK, will do. Thanx!

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Feb 04, 2020 0
RodWard LATEST
Adobe Community Professional ,
Feb 04, 2020

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If you are on version 11.0.1.266 then you might also consider updating the app.  At this moment the most recent version is 11.5.1.499.

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Feb 04, 2020 0