Cursor freeze

New Here ,
Oct 14, 2018

Copy link to clipboard

Copied

I'm desperate! 7 days of research to solve my problem here:

I have been using Captivate 9 for over 2 years. For a week, it has become almost impossible to work with this software. The opening is going well, but as soon as I open a file CPTX and that I try, for example, to move an object, boxes, texts, images, etc, the cursor freezes. There is no reaction. I have to wait sometimes for up to 30 seconds before regaining control. If I move the cursor outside the Captivate window, it will "stick" to the cursor.

I tried all kinds of solutions, including of course a complete reinstallation .... I'm in despair ;-(

Thank you.

Yves

Views

272

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Lilybiri LATEST
Most Valuable Participant ,
Oct 14, 2018

Copy link to clipboard

Copied

Please, clear the Cache, there is a button in Preferences, General Settings.

You did post this question twice, I also answered with more details in the French version.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more