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Cursor is Pixelated in Software Simulations

New Here ,
Jan 30, 2020

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Hello, 

 

I am using Adobe Captivate 2019 x64. When I record software simulations in demonstration mode, the cursor in the generated slides looks pixelated around the edges:

Pixelated cursor.png

I am able to change the cursor image from its properties, but oddly most of the selections are pixelated as well, and changing the cursor isn't possible in full motion captures.

I've tried restarting Captivate, my computer, clearing Captivate cache, resetting Captivate preferences by going to C:\Users\User\AppData\Local\Adobe and deleting the Captivate 11.0 folder, and the issue prevails. 

 

Anyone know a fix or what is causing this issue? I've had the issue before and for some reason it went away, but now it's back. 

 

Thanks!

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Cursor is Pixelated in Software Simulations

New Here ,
Jan 30, 2020

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Hello, 

 

I am using Adobe Captivate 2019 x64. When I record software simulations in demonstration mode, the cursor in the generated slides looks pixelated around the edges:

Pixelated cursor.png

I am able to change the cursor image from its properties, but oddly most of the selections are pixelated as well, and changing the cursor isn't possible in full motion captures.

I've tried restarting Captivate, my computer, clearing Captivate cache, resetting Captivate preferences by going to C:\Users\User\AppData\Local\Adobe and deleting the Captivate 11.0 folder, and the issue prevails. 

 

Anyone know a fix or what is causing this issue? I've had the issue before and for some reason it went away, but now it's back. 

 

Thanks!

Topics

Recording

Views

354

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Adobe Community Professional ,
Jan 30, 2020

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Try changing the quality settings on slides to High (24 bit).

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New Here ,
Jan 30, 2020

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Just tried, nothing changes unfortunately.

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Adobe Community Professional ,
Jan 30, 2020

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Are you sure you are not being a little picky? It's normal for the mouse cursor to have jagged edges.  That;s the default way it looks on any Windows computer.

MouseCursor.png

If it appears abnormally pixilated, could it be related to your browser settings?  Is your browser set to 100% display percentage?

 

What are your Display Percentage settings in Windows OS itself?

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New Here ,
Jan 31, 2020

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I am a bit of a perfectionist, but I am sure that it's abnormal because it doesn't happen all the time. It's not just jagged but looks like there are dots along the edges: 

 

Pixelated cursor.png

 

It's not my browser settings because it happens while simulating other programs. My display settings are maxed out at 1920x1080 (unless you mean something else). I probably wouldn't care if my other simulations didn't have a normal looking cursor, it's just a little distracting. Thank you by the way, I appreciate the help.

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New Here ,
Jan 31, 2020

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Just so you can see the difference, here's a picture of the cursor properties options in captivate when it's working correctly (for the most part, the bottom left option looks abnormal though): 

 

Pixelated cursor2.png

 

And here's how the cursor properties options look when the cursor looks abnormal:

 

Pixelated cursor1.png

 

I'm not sure how captivate selects which cursor options are available/ which cursor it uses for simulations, but in the cursor folder in windows, the cursors look much higher quality. 

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