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Custom Mouse not appearing in video demo

Explorer ,
Oct 03, 2019

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Afternoon,

 

I am using Captivate 11.5.1.499 and am trying to create a video project "File / Record a New / Video Demo". I record the demo, but when I play back a specific cursor isn't visible. The "Show mouse in Video Demo Mode" is checked.

 

When the cursor goes over a menu, dialog, edit., etc, and it displays a standard Windows cursor it appears in the video demo. When the cursor passes over another area of the screen where we create at runtime a custom cursor based on specific size requirements the cursor doesn't appear.

 

If I create a "Software Simulation" project and set the FMR to enable and record the same sequence of events to produce the same demo the cursor correctly appears.

 

Can anyone advise as to why it works ok in "FMR / Simulation" mode, but not in the "Video Demo".

 

Thanks

Phil.

Hi,

 

I actually think I have resolved it. Went to "Edit Mouse Points" and then checked the cursors - saw my custom one wasn't available so created a custom cur and imported. Replaced at the appropriate places in the "Edit Mouse Points" and then it appears correctly.

 

Regards

Phil.

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Custom Mouse not appearing in video demo

Explorer ,
Oct 03, 2019

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Afternoon,

 

I am using Captivate 11.5.1.499 and am trying to create a video project "File / Record a New / Video Demo". I record the demo, but when I play back a specific cursor isn't visible. The "Show mouse in Video Demo Mode" is checked.

 

When the cursor goes over a menu, dialog, edit., etc, and it displays a standard Windows cursor it appears in the video demo. When the cursor passes over another area of the screen where we create at runtime a custom cursor based on specific size requirements the cursor doesn't appear.

 

If I create a "Software Simulation" project and set the FMR to enable and record the same sequence of events to produce the same demo the cursor correctly appears.

 

Can anyone advise as to why it works ok in "FMR / Simulation" mode, but not in the "Video Demo".

 

Thanks

Phil.

Hi,

 

I actually think I have resolved it. Went to "Edit Mouse Points" and then checked the cursors - saw my custom one wasn't available so created a custom cur and imported. Replaced at the appropriate places in the "Edit Mouse Points" and then it appears correctly.

 

Regards

Phil.

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Oct 03, 2019 0
Explorer ,
Oct 03, 2019

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Hi,

 

I actually think I have resolved it. Went to "Edit Mouse Points" and then checked the cursors - saw my custom one wasn't available so created a custom cur and imported. Replaced at the appropriate places in the "Edit Mouse Points" and then it appears correctly.

 

Regards

Phil.

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Oct 03, 2019 0
Lilybiri LATEST
Most Valuable Participant ,
Oct 03, 2019

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That would have been my suggestion, to check the cursor setup in the Video Demo Editor. Thanks for reporting that your issue has been solved. I

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Oct 03, 2019 0