Device Demo not working

[FrancisVlieghe]

My device demo is not working properly.

My problems are:

I can't record whatsoever.

My iPadscreen is not shown properly.

To explain my problem, I made a video: problem deviceDemo - YouTube

My Spes are: iMac 27" (late 2015)

iPad Air (2014)

Captivate 9

I updated all versions to most recent (but also had problems before I updated them).

Can anyone help me?

[Lilybiri]

I'm sorry, not many Mac users are answering questions in this forum. And Windows users cannot use Device Demo. Just crossing my fingers that someone of the staff members pops in.

[lg998]

I had the same issue, you need to apply these skins as outlined in the instructions here: Can't record actions from iOS devices

I hope this helps.

[DevrajGP]

Hi,

Please follow the instructions in the mentioned help page.Can't record actions from iOS devices (As mentioned by lg998)

Let us know if it resolves your issue.

-Devraj

Captivate Engineering Team

[simen_slindeh79314488]

Hi,

I am having the same problem. The .xml file didn't work. Is there a different way of fixing this issue?

[Lilybiri]

Almost two years ago, the answer from Devraj.  Can you tell which version you are using? Is it the same as mentioned by the original poster?

[simen_slindeh79314488]

I know it was a long shot to get any replies on this thread, but it was apparently worth it

Specs:

Macbook pro 2016

iPhone X

Captivate 2017

Everything is updated as far as I can tell.

[Lilybiri]

OK,  I thought you were talking about CP2019 with the QR code. That is essential information, because your problem is only for Mac users.

I did see that you haven't gotten any answer, that is why I asked for details about the OS and version.

Sorry, but cannot help you because I do not have access to this functionality because I am a Windows user. Mac users are pretty rare on this forum. Hope someone can help you.