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I add a hotspot to a 360 slide and choose the action of Display Text. It works but my question is how do I format the text container and/or the text that appears? Am I missing something here?
You will not like my answer: there is no way to format the container nor the text.
Only workaround is to replace the text popup by an image in which you have the tect in the font you want to use, and its background as well. Have a look at:
Tips and Tricks for VR projects. - Captivate blog
Timeline for 360 slides (static/video) - Captivate blog