Download the character

New Here ,
Nov 12, 2020

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Hi,
When I want to download character in the discover tab, I receive this error:

A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.

And then Adobe Captivate doesn’t work.

Would you please help me?

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Most Valuable Participant ,
Nov 13, 2020

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Can you please check the exact version number you are using under Help, About Captivate? The most recent version for Windows is 11.5.5.553.  If you have a lower version of 11.5, please update.

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New Here ,
Nov 13, 2020

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Thank you Lilybiri,
The version of mine is 11.5.1.499.
Is it necessary to update it to 11.5.5.553 version?

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Most Valuable Participant ,
Nov 13, 2020

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It is a bug fix, always good to upgrade. Although I am not sure that it will solve this particular problem. 

Discover in the Assets panel is getting you to the eLearning Brothers site. Are you behind a firewall in a company? 

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New Here ,
Nov 13, 2020

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No, I'm at home.
However, my firewall is off.

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Most Valuable Participant ,
Nov 13, 2020

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Try to delete the Characters 11.5 in the eLearning Assets under Public Documents. Captivate needs to be closed.

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New Here ,
Nov 17, 2020

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Thank you,
I did it, But the problem hasn't been solved.

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Lilybiri LATEST
Most Valuable Participant ,
Nov 18, 2020

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Delete all eLearning assets in the public folder, related to 11_5 (if you had previous versions installed, you may have also assets from previous versions). Clean the preferences as well.

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