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DpiAwareness = 1

New Here ,
Apr 28, 2020

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I've posted before but have yet to get a solution sadly. After downloading recent updates my DpiAwareness parameter was updated to 1 by my support team. However, when I try to create a Software Simulation I get the error that DpiAwareness must = 1. Can anyone help? Picture attached showing that the parameter is set to 1.

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Correct answer by RodWard | Adobe Community Professional

Your file name is miss-spelled.  It should be: AdobeCaptivate.ini not adobe.Captivate.ini

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DpiAwareness = 1

New Here ,
Apr 28, 2020

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I've posted before but have yet to get a solution sadly. After downloading recent updates my DpiAwareness parameter was updated to 1 by my support team. However, when I try to create a Software Simulation I get the error that DpiAwareness must = 1. Can anyone help? Picture attached showing that the parameter is set to 1.

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Your file name is miss-spelled.  It should be: AdobeCaptivate.ini not adobe.Captivate.ini

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Adobe Community Professional ,
Apr 28, 2020

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This value is set in an INI file located inside the Captivate install directory.  However, the value gets cached inside each CPTX when it gets first created.  So if your CPTX was created when the INI file had a different value, that's the value the CPTX will continue to use.  (Don't ask me why this is the case.  Ask Adobe.)

 

So, my question would be:  Are you perhaps trying to add a software sim to an existing CPTX?  If so, try creating a new blank CPTX file and try adding the software sim to that (or better yet just do File > New Software Simulation).  Do you still see the error message then?

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New Here ,
Apr 29, 2020

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Thanks for the reply Rod. Unfortunately I am getting the error messages however I try to start a Software Simulation. I have tried from the initial screen when I start Captivate, selected File > Record a New > Software Simulation and with an existing recording open I've selected Slides > Software Simulation.

Any other suggestions?

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Adobe Community Professional ,
Apr 29, 2020

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OK.  Then I cannot see how the INI file can be in the right place if the setting is not working.

 

I don't get anything when I try to view your PNG file.  Is there any reason why you cannot add it to a post here using the small image icon on the toolbar so that it would be viewable?  If this is a screen shot of your INI file code, where is the INI file actually located?

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New Here ,
Apr 29, 2020

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Does this picture work?

DpiAwareness V2.PNG

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Adobe Community Professional ,
Apr 29, 2020

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Your file name is miss-spelled.  It should be: AdobeCaptivate.ini not adobe.Captivate.ini

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New Here ,
Apr 29, 2020

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Thank you for noticing this Rod, I'll try and get my support group to update this.

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New Here ,
Apr 30, 2020

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Thank you Rod, the file name was updated and I can now create software simulations again.

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