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Error 103 while installing Adobe Captivate

Adobe Employee ,
Aug 24, 2020

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Problem

While installing Adobe Captivate (2017 release) or Adobe Captivate (2019 release), the installation may get interrupted and the following error message displays:

 

Sorry, Installation failed

We are unable to install Adobe Captivate this time. (Error code: 103)

Workaround

Follow the steps below:

 

Re-run the Captivate installer

Download the installer package. For Captivate 2019 or Captivate 2017.0.1, download the installer from Captivate downloads.

For CP 2017 and ealier versions, you'd have already downloaded the installer or you can contact Captivate support if you're unable to locate the installer. If you have the installer already downloaded, extract the 7z file, and run setup.exe.

 

Creative Cloud cleaner tool

If the issue still persists, download and run the cleaner tool. For more information on running the tool, see Use the Creative Cloud Cleaner Tool to solve installation issues.

 

The steps above should resolve the issue. If not, please get in touch with Captivate Support (CaptivateHelp@adobe.com).

Topics

Advanced, Installation and licensing

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error 103 while installing Adobe Captivate

Adobe Employee ,
Aug 24, 2020

Copy link to clipboard

Copied

Problem

While installing Adobe Captivate (2017 release) or Adobe Captivate (2019 release), the installation may get interrupted and the following error message displays:

 

Sorry, Installation failed

We are unable to install Adobe Captivate this time. (Error code: 103)

Workaround

Follow the steps below:

 

Re-run the Captivate installer

Download the installer package. For Captivate 2019 or Captivate 2017.0.1, download the installer from Captivate downloads.

For CP 2017 and ealier versions, you'd have already downloaded the installer or you can contact Captivate support if you're unable to locate the installer. If you have the installer already downloaded, extract the 7z file, and run setup.exe.

 

Creative Cloud cleaner tool

If the issue still persists, download and run the cleaner tool. For more information on running the tool, see Use the Creative Cloud Cleaner Tool to solve installation issues.

 

The steps above should resolve the issue. If not, please get in touch with Captivate Support (CaptivateHelp@adobe.com).

Topics

Advanced, Installation and licensing

Views

70

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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