Error Code 41

New Here ,
Jun 12, 2021 Jun 12, 2021

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Trying to install Adobe Captivate Voices and ELearning Assets.   Receive Error code 41: Unable to access a critical file/directory.

I have retried to install several times on my Mac.  

Please help.  

Thank you!

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Adobe Community Professional ,
Jun 12, 2021 Jun 12, 2021

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Hi,

Error codes and solutions can be found below:

https://helpx.adobe.com/au/creative-cloud/kb/troubleshoot-download-install-logs.htm

 

With error code 41, it can occur if you're logged in with a restricted account. Ensure you have full admin access when trying to run the installation.

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Hi,

 

I'm getting the same error message when trying to install the eLearning Assets package on BigSur.

The link you're refering to is dead now..

 

Any ideas?

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New Here ,
Jul 22, 2021 Jul 22, 2021

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No. I was unable to solve it.

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Adobe Community Professional ,
Jul 23, 2021 Jul 23, 2021

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