Error ios (HTML5)

[jonathanf75023659]

Hello! My Captivate project work perfectly on desktop & android... But on IOS we received a error message "repeatedly occurred". I have 242 slides and the size of the cpm.js is 25mb... Do you have a max size???

Thanks

[Lilybiri]

No answer so far? Maybe offer some more details. Which version are you using? I suppose you talk about a responsive project, is it with Fluid Boxes or Breakpoints?  On which devices did you test?  Apple devices' hardware is often not so spectacular, if you talk about movile devices. Which iOS version do you have?

[jonathanf75023659]

I managed to isolate the issue, it seems to be my video files and the effects on my slides, when i delete both of them, it seems to load fine on iOS

When i delete only the video files, it still won't load, and vice versa if i delete only the effects it won't load but if i delete both of them it works..

I am using Adobe captivate 11.0.0.243

ive tried on ipad pro, iphone XS, iphone XS max, iphone XR, iphone X, iphone 8 plus on ios 11 and 12.

The effect is a simple left to right duration of 3 seconds that appears on all my slide.

[Lilybiri]

Please update. You missed patches to 11.0.1.266 and 11.5.0.476.

On Fri, 28 Jun 2019, 16:05 jonathanf75023659, <forums_noreply@adobe.com>

[jonathanf75023659]

Ive updated and now i cant even open my project it gets stuck between 85-96%...

Ive cleaned my preferences and run as administrator

[Lilybiri]

Can you create a new project? Just for testing...

[jonathanf75023659]

yes that works fine

reverting back as it was working...

[Lilybiri]

Do you have a link to a published version on a webserver or LMS? Could try (have only an iPad).

The fact that it is not opening fully on the most recent version, is pointing to some problems. You didn't get a Font warning?

[jonathanf75023659]

Ive tried waiting 15+ minutes and it didnt load, since then ive reverted back to 11.0.0.243 and it is loading fine.

Also i didnt get a font warning.

Heres a version without effects and videos that is working on iOS:

http://nav.dev.distantia.ca/en/104/

Heres a full version that isnt working on iOS but works on PC and android:

http://nav.dev.distantia.ca/en/108/

[Lilybiri]

I tried the 3 versions (108, 104 and 111) but none was playing on my iPad.

[jonathanf75023659]

So update, i removed all effects and made the videos not autoplay and it seems to load

heres a link for that version

http://nav.dev.distantia.ca/en/111/

[Dirlo]

...

Hello !...

Since the latest update, I also believe that the new version has an issue with loading the old "big" project and also gets stuck at 83% !...

But I was patient and after a few minutes (10 or even more ?), it loaded correctly !...

So, try again and be patient !...

Have fun with Captivate !...

...