I am using Capivate 19, version 22.214.171.124
I have this error message appear when trying to open a captivate project from a shared office network.
The file is not open anywhere else
We are sure it is not damaged
We have enough space
It was saved multiple times
It has happened on more than one project. Can anyone advise if they have had this problem?
Never open a Captivate file from a shared folder. Copy the file first to your system and open it from that location.
Moreover, install the patch to 126.96.36.1996 or maybe to 188.8.131.529.
this seems to happen on occasion. You should make sure "Generate project backup) is checked in Preferences for future projects. For now, if it is checked, perhaps you can try loading the back up file and hopefully that works.
On all projects you should also always save out various versions so you can open a previous version in case this issue happens. Many times working over the network can corrupt your files. So always better to download your files, work on them, save them out as a new version, and THEN copy it to the network.
You can try this dcache.zip file that seemed to have worked for some others with the same issue, this is recommended by Adobe on their help section!
hope this helps!