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ERROR: Trying to add a deleted object (UID=1589) objType=584...and others

New Here ,
Dec 14, 2018

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Adobe Captivate 2019 (11.0.1.266)  I have already uninstalled/reinstalled. I have renamed the Layouts folder twice. What is causing this error and how does it get fixed?

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ERROR: Trying to add a deleted object (UID=1589) objType=584...and others

New Here ,
Dec 14, 2018

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Adobe Captivate 2019 (11.0.1.266)  I have already uninstalled/reinstalled. I have renamed the Layouts folder twice. What is causing this error and how does it get fixed?

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Most Valuable Participant ,
Dec 15, 2018

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Did you delete or rename the Preferences folder as well when reinstalling?

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New Here ,
Dec 17, 2018

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No. The only thing I could find about the issue was to rename the Layouts folder. Should I rename the Preferences folder as well?

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Adobe Community Professional ,
Dec 17, 2018

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Anytime you update or reinstall Captivate you should ALWAYS reset the Preferences folder as well.  It's standard practice.

If you do that and still have this problem reoccur then it would seem likely that you aren't getting a clean re-install for some reason.  Is it possible that you have something else going on about your system that might be a bit unusual?  Did you have a previous install of Cp 2019 that was from Pre-release or something?

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Most Valuable Participant ,
Dec 17, 2018

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Reanming tthose folder causes new duplicates to be created from the original folders, which couls solve the prolbme.

To clean the Preferences an alternative is to run the CleanPreferences... file to be found in the subfolder 'utils' under the installation folder. In that case you need admininstrator rights.

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New Here ,
Dec 17, 2018

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Thanks for following up. Where do I find the Captivate Preferences folder?

Regards,

Ken

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Most Valuable Participant ,
Dec 17, 2018

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It is not labeled 'Preferences' but  Adobe Captivate... ans should be in your profile. It depends on your OS, I am a Win user.

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New Here ,
Dec 17, 2018

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I’m a windows user as well. Will you please provide a “path” to the Adobe Captivate folder that has the Preferences? I’ll continue to explore.

Regards,

Ke

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Adobe Community Professional ,
Dec 17, 2018

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You don't need to know the 'path' to the Preferences folder.

Just double-click the CleanPreferencesWin.bat file in the Captivate install directory utils folder as Lilybiri explained in her earlier post.

PreferencesWindows.png

That bat file knows where the Preferences folder is and will reset it for you.  If you find yourself doing this often, set up a shortcut to this file on your desktop so that you can kill the Preferences folder when ever you want.  But if you ARE needing to do this task often then it would usually indicate there is something seriously wrong with your system setup.

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New Here ,
Dec 17, 2018

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My apologies for the oversite regarding Lilybiri’s directions…

Regards,

Ken Laubaugh

Content Developer

816-442-1470

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