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ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded.

Community Beginner ,
Sep 29, 2020

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I am getting this error when loaded to an LMS and it will not play on the SCORM Cloud... 

 

ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support’ Success Factors.

 

I have no idea what needs to be done in order for this to work. I have tried republishing with a different title but no luck. I am using Captivate 11.5.1.499. 

Thank you!

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ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded.

Community Beginner ,
Sep 29, 2020

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I am getting this error when loaded to an LMS and it will not play on the SCORM Cloud... 

 

ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support’ Success Factors.

 

I have no idea what needs to be done in order for this to work. I have tried republishing with a different title but no luck. I am using Captivate 11.5.1.499. 

Thank you!

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Sep 29, 2020 0
Adobe Community Professional ,
Sep 29, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Captivate forum so that proper help can be offered.

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Sep 29, 2020 0
Most Valuable Participant ,
Sep 29, 2020

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Did you set up Reporting under Quiz Preferences?

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Sep 29, 2020 0
Community Beginner ,
Sep 29, 2020

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Here are my Quiz Preferences...

Error.PNG

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Sep 29, 2020 0
Adobe Community Professional ,
Sep 29, 2020

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It's VERY unusual for a Captivate SCORM module not to play at all in SCORM Cloud.  There must be something else going on here to prevent functionality.

 

Try creating a new blank project and add a single True False quiz question set to SCORM 1.2 reporting and then upload that test project to SCORM Cloud.  If even that does not play in SCORM Cloud then there must be something wrong with your Captivate installation.  If it does play, then the issue is with your course module.

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Sep 29, 2020 0
Community Beginner ,
Sep 30, 2020

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I sdid a Save As and changed the name. I took off the quiz. And I took out an attached workbook and I STILL receive this error.

 

Capture.PNG

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Sep 30, 2020 0
Community Beginner ,
Sep 30, 2020

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The test quiz worked fine.

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Sep 30, 2020 0
Community Beginner ,
Sep 30, 2020

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Ok, the test played just fine on SCORM Cloud.  I will save the project with a different name and take off the quiz to see if that is where the issue is. Thanks

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Sep 30, 2020 0