Error 'Your computer doesn't have sufficient memory resources to publish your file'

New Here ,
Jun 24, 2016

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Hello,

I am trying to publish a course, but I am receiving this particular error message. Does anyone know the solution to this problem?

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Error 'Your computer doesn't have sufficient memory resources to publish your file'

New Here ,
Jun 24, 2016

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Adobe connect error.PNG

Hello,

I am trying to publish a course, but I am receiving this particular error message. Does anyone know the solution to this problem?

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Jun 24, 2016 0
Adobe Community Professional ,
Jun 25, 2016

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The project file size is pretty large so it may be that the problem is simply what the message says -- insufficient resources. You can check that by trying to publish a smaller project, one that is perhaps 100mb or less.

On the other hand, the error messages are not always correct. A couple of things you could try:

Clear the cache. Go to Preferences > General Settings, and click the Clear Cache button. Then try publishing again.

Delete the Captivate settings file. Close Captivate. Navigate to the folder where Captivate is installed on your computer. Open the Utils folder. Double click on the CleanPreferences file. Then relaunch Captivate and try publishing again.

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Jun 25, 2016 0
Most Valuable Participant ,
Jun 25, 2016

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@Barbara: nothing indicates it is a large file at all? On the contrary, the Captivate exe file takes up a lot less memory than it is usually taking on my system.

Clearing the cache can be a good idea, but Video Demo temp files have to be cleared manually. Moreover, if you clear the cache and have not set up the backup, you'll lose the last hope of recovering a previous version of the file using the cache.

Clearing Preferences however is only really necessary when one suspects corruption of those Preferences. This is the last thing to do when nothing else helps solving the issue, because you lose ALL customisation! It is possible to recover some custom elements but you have to prepare them before clearing the Preferences. Have a look at:

Captivate 8.0.1 Install? Keep your Customisation! - Captivate blog

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Jun 25, 2016 0
New Here ,
Jun 27, 2016

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Thank you for responding, I really appreciate it. Where exactly is the Captivate setting files located?

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Jun 27, 2016 0
Adobe Community Professional ,
Jun 27, 2016

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It is located where I indicated:

Delete the Captivate settings file. Close Captivate. Navigate to the folder where Captivate is installed on your computer. Open the Utils folder. Double click on the CleanPreferences file.

Let me know if you are able to find it.

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Jun 27, 2016 0
Most Valuable Participant ,
Jun 27, 2016

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Be careful: Deleting Preferences will delete ALL your customisation, is used if corruption in Captivate is suspected.

Apparently you want to ignore my warning. It is up to you.

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Jun 27, 2016 0
New Here ,
Jun 27, 2016

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No I was only going to performed that particular action if nothing else work, but thanks again.

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Jun 27, 2016 0
New Here ,
Jun 27, 2016

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I was able to find the folder, thanks.

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Jun 27, 2016 0
Most Valuable Participant ,
Jun 27, 2016

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What did you try already? How big is your project (Barbara thought that Captivate.exe was your project, which is simply the Captivate application, not a file)? From the Processes tab I detected that Captivate was not using too much memory (compared with mine) at all. The action to delete Preferences is the last one you should try. I never did see the dialog box that you see appearing when the project or the Preferences are corrupted and I'm on this forum daily. It is mostly a totally different dialog box.

I asked you several questions, wonder why you are just ignoring all those questions? They should be checked before clearing the cache and deleting the Preferences folder. This is the folder you will be deleting by Clearing the Preferences:

Preferences.png

You see that the folder has your personal workspaces, themes, objects etc...

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Jun 27, 2016 0
New Here ,
Jun 27, 2016

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The size of the project is 198 MB, and I have been trying to publish to html. I am not running captivate as a admin, and the software is install on my local drive. Both paths within the General settings point to my system.

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Jun 27, 2016 0
Most Valuable Participant ,
Jun 27, 2016

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I suppose 198MB is the size of the cptx-project, not the published size. That is pretty big. To check if it is due to the size of the project and the available resources, you could try to hide half of the slides to see if it is possible to publish the project at that moment.

You do not need full administrator rights, but to have the full functionality of Captivate it should be Run as Administrator. That is not the same as just having administrator rights on your system or only for Captivate, you have to set it up:

RunAd.png

Thanks for answering the other questions as well, which looks OK.

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Jun 27, 2016 0
New Here ,
Jun 28, 2016

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Thanks, I am going to run the program as a admin once my request is approve by my IT.

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Jun 28, 2016 0
New Here ,
Jun 28, 2016

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Hello,

I had my IT run the software as a administration but, I received the same error message.

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Jun 28, 2016 0
Adobe Community Professional ,
Jun 28, 2016

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What are the specs of this computer?  How fast is the chip and how much RAM does it have?

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Jun 28, 2016 0
New Here ,
Jun 28, 2016

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8.00 GB

Intel (R) Core (TM) i5-4300U CPU @190GHz 2.50Ghz

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Jun 28, 2016 0
Adobe Community Professional ,
Jun 28, 2016

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If you turn on the Task Manager and watch the Performance tab to see what's happening to the RAM usage, does it max out the RAM at about the time this error message appears?

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Jun 28, 2016 0
New Here ,
Jun 30, 2016

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Hello Sir,

The RAM doesn't max out when the error message occurs.

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Jun 30, 2016 0
Most Valuable Participant ,
Jun 30, 2016

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This thread has become very long. Could you list up what you have tried already? Your system seems to be sufficient, RAM is not maxing out as you told now. So I suppose you didn't try to hide part of the slides to see if publishing is possible at that moment (output file would be smaller, need less time).

I don't know if you already got the ability to Run as Administrator? In one of your last answers you mentioned that you were waiting for the IT people.

Do you have enough space on the drive to which the paths are pointing in Preferences, General?

Which other possible solutions did you try out already?

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Jun 30, 2016 0
New Here ,
Jun 30, 2016

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I have tried running the software under administrator. I have a smaller project and I am able to preview the project just fine. The project that is giving me problems has only one slide that contains one video with caption. The video is about an hour long. I tried removing some unnecessary items on my computer in order to make some more space as well.

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Jun 30, 2016 0
Most Valuable Participant ,
Jun 30, 2016

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Well, this is totally new information! I never read that this was one slide with a video? How did you insert the video: as event video or as multi-slide video? For such a long video, I would never embed it (event video) but stream the video (multi-slide video). What is the reason that you want to use Captivate just to show a video?

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Jun 30, 2016 0
Adobe Community Professional ,
Jun 30, 2016

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Have a look at this web page, there might be some suggestions there that could help you.

http://www.sumerlo.com/your-computer-does-not-have-sufficient-memory/

That page mentions a special character in slide notes that caused a problem. A special character that I had trouble with, but is not mentioned on that web page, is a soft return character (Shift-Enter).

I hope this helps.

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Jun 30, 2016 1
New Here ,
Jul 01, 2016

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Thank you so much.

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Jul 01, 2016 0
New Here ,
Jul 05, 2016

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Video is going to be uploaded to Adobe connect. Is there a easier method?

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Jul 05, 2016 0
New Here ,
Jun 27, 2016

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Thanks for responding, I really appreciate it.

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Jun 27, 2016 0
Guide ,
Jun 26, 2016

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'Resources' could certainly be available memory.

Restart your computer.

Shut down any task tray items that you don't need.

Be sure you have a decent amount of available HD space; empty trash, clean temp items, CP Cache clear (as mentioned) etc.

Start up CP and try again.

-

If not luck then, as a test, make a copy of your CP project and delete half the slides.

Save As, close CP, reopen, and try to publish that sample half-project.

Does that work?

If so, maybe you need to trim down your CP project a bit.

(I also recommend finding unused items in your library, deleting those, and Save As a new project file. Some disagree that is useful, but can't hurt)

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Jun 26, 2016 0
Guide ,
Jun 27, 2016

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The not-as-admin thing is likely the cause, but only way to know for sure is to run the project under an Admin login, or 'Run As' - both should work. If you can't do that on your own, find an IT person who can run it as Admin for you, if just temporarily, to see if that is the cause. If it is, well, then you either need to run as Admin or you may need IT to give you wider R/W permissions on a variety of folders that Captivate needs to use.

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Jun 27, 2016 0
Adobe Community Professional ,
Jun 27, 2016

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Adobe does not have an official upper limit for Captivate project file sizes, but I would recommend less than 100 MB, preferably no more than 60 MB. While you may be able to publish with larger sizes, it is best practice and less likely to cause problems, to break a project down into smaller modules. I hope that is possible with your subject matter.

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Jun 27, 2016 0
Most Valuable Participant ,
Jun 27, 2016

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Barbara, it is great to offer 'best practice' advice, but you should explain the origin of such advice and give more details. What you are now telling is contrasting with your previous advice of Clearing the cache (dangerous because you lose a backup possibility) or deleting the customized Preferences folder. Probably both solutions will not solve the issue at all.

Which size are you talking about? Since recent versions there is no limit whatsoever the size of a CPTX project (dixit the engineers team). It is not even important at all, because the only size you have to focus on is the size of the PUBLISHED folder, whether it is a HTML folder or the files associated with SWF output. You can have a 200MB CPTX file that will lead to an acceptable published folder in file size, but it can also be possible to have a much smaller cptx-file that leads to an unmanageable output folder (sometimes bigger than the cptx-file itself if you publish both to SWF and HTML). You have to look at the future users: how will they access the course which depends on a lot of factors. During my consultancy jobs I try to keep file sizes down for published files and have a lot of techniques for that reason. I don't really bother about the cptx-filesize, the desktop/laptop that I'm using can handle easily larger files.

It is important here to define what is causing the problems for the user, that is why I suggested hiding some slides (which is temporarily) and see if publishing will be possible. The cptx-filesize is not changing in that case, but the number of slides and objects that have to be treated for publishing will be less. If it is a published file size issue other remediation has to be proposed.

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Jun 27, 2016 0
New Here ,
Dec 21, 2020

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Hi, I have this error when publishing please help me.My computer has free memory.

Eror:

Your system does not have suggicirnt memory resources to publish your file.

 

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Dec 21, 2020 0