Event slide won't show video skin in Captivate 2019 published HTML

[#1]

I have a project with an event video.  When its been published in HTML5 and played the skin I chose with a video playbar doesn't show.  There is a play button in the middle of the screen but when it is clicked it falls through to the next slide without playing the video.  Or it will auto play even though I have that checkbox deselected.

What I want it to do is have the video wait until some narration is said then the student clicks the video playbar to start the video.

I tried to add the video as slide video but it never finished loading and don't know that would have helped.

Any and all help appreciated.  Also this is not a resposive project.

Susan

[#2]

I have a project with an event video.  When its been published in HTML5 and played the skin I chose with a video playbar doesn't show.  There is a play button in the middle of the screen but when it is clicked it falls through to the next slide without playing the video.  Or it will auto play even though I have that checkbox deselected.

What I want it to do is have the video wait until some narration is said then the student clicks the video playbar to start the video.

I tried to add the video as slide video but it never finished loading and don't know that would have helped.

Any and all help appreciated.  Also this is not a resposive project.

Susan

[#3 · Accepted solution]

Since slide video is not loading, looks like you have perhaps an incompatibility. Can you re-encode the video with Adobe Media Encoder.

The playbar for event video in HTML output only appears when hovering over the bottom of the video, contrary to SWF output where it is always visible.