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Event video does not display or play

New Here ,
Oct 09, 2019 Oct 09, 2019

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MP4 video has been inserted into Captivate 2019, it won't play in preview or when published.

Verified that video works in editing software.

Video image displays on pasteboard.

I read in another post that Captivate requires a specific type of mp4.  Not sure how to accomplish that

 

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correct answers 1 Correct answer

Community Expert , Oct 09, 2019 Oct 09, 2019

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

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Community Expert ,
Oct 09, 2019 Oct 09, 2019

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Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

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New Here ,
Oct 09, 2019 Oct 09, 2019

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Thanks - this worked! I appreciate that speedy response.

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Community Expert ,
Oct 09, 2019 Oct 09, 2019

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Glad it worked.

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