Highlighted

Event video does not display or play

New Here ,
Oct 09, 2019

Copy link to clipboard

Copied

MP4 video has been inserted into Captivate 2019, it won't play in preview or when published.

Verified that video works in editing software.

Video image displays on pasteboard.

I read in another post that Captivate requires a specific type of mp4.  Not sure how to accomplish that

 

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Event video does not display or play

New Here ,
Oct 09, 2019

Copy link to clipboard

Copied

MP4 video has been inserted into Captivate 2019, it won't play in preview or when published.

Verified that video works in editing software.

Video image displays on pasteboard.

I read in another post that Captivate requires a specific type of mp4.  Not sure how to accomplish that

 

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Oct 09, 2019

Copy link to clipboard

Copied

Re-encode the video to H264 with Adobe Media Encoder isyalled along Captivate.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 09, 2019

Copy link to clipboard

Copied

Thanks - this worked! I appreciate that speedy response.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Lilybiri LATEST
Most Valuable Participant ,
Oct 09, 2019

Copy link to clipboard

Copied

Glad it worked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Captivate User Guide
New Group