Fail to publish - Unknown exception

[clemenceb67774549]

Hello, 

I encountered a big issue in Captivate. When I open a project in Captivate, I cannot save it, I cannot open another file and I cannont published in a zip folder. I have a message with "Unknown exception". 

Anyone to help me please ? 

[Nancy OShea]

[Moderator moved from Using the Community (forums) to Captivate.]

[mkrumm-psa]

Problem appears to be related to release 11.5.5.553.

See thread:
https://community.adobe.com/t5/captivate/unknown-exception-source-components-ziputils-cpinternalzipu...

[Lilybiri]

I have seen the threads. Since I am on the same release, have double-checked but couldn't reproduce the problems. Someone suggested a conflict with Office 365, but I have also that package of applications on my system. 

[LarisaB]

Can anyone find a resolution to this...I am not finding one as of yet. Same issue as other have stated...

[Lilybiri]

I have contacted Adobe staff. Personally I don't have issues, double-checked by publishing a project in three ways: unzipped, zipped and as SCO (because some reference a zip utility). All fine. 

[LarisaB]

Thank you, I appreciate that! I (as others) are at a work stop until its resolved 🙂

[clemenceb67774549]

I've try again today, it seems to be working again ! 

[Dr. Pooja Jaisingh]

Hi, I hope the file open and save issues you were facing are fixed now. If not, please let us know. https://elearning.adobe.com/2021/03/attention-adobe-captivate-customers-who-experienced-problems-wit...

[Dr. Pooja Jaisingh]

Hi all,

It has come to our notice that some of the users are seeing the issue appearing again. The team is investigating this on top priority. Meanwhile, please try using Captivate in an offline mode.

Please watch this space for more updates.

[MicahWilson1234I]

is there any resolution for this issue yet?

[Dr. Pooja Jaisingh]

Not yet. The team is still investigating the issue. 

[MicahWilson1234I]

Is there a main ticket issue number, so I can track this for work?

[Dr. Pooja Jaisingh]

You can follow this thread for updates: https://community.adobe.com/t5/captivate/having-trouble-saving-adobe-captivate-files-on-microsoft-wi...