Fail to publish - Unknown exception

New Here ,
Mar 09, 2021 Mar 09, 2021

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Hello, 

I encountered a big issue in Captivate. When I open a project in Captivate, I cannot save it, I cannot open another file and I cannont published in a zip folder. I have a message with "Unknown exception". 

 

Anyone to help me please ? 

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Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

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[Moderator moved from Using the Community (forums) to Captivate.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Mar 09, 2021 Mar 09, 2021

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Most Valuable Participant ,
Mar 09, 2021 Mar 09, 2021

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I have seen the threads. Since I am on the same release, have double-checked but couldn't reproduce the problems. Someone suggested a conflict with Office 365, but I have also that package of applications on my system. 

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Can anyone find a resolution to this...I am not finding one as of yet. Same issue as other have stated...

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Most Valuable Participant ,
Mar 09, 2021 Mar 09, 2021

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I have contacted Adobe staff. Personally I don't have issues, double-checked by publishing a project in three ways: unzipped, zipped and as SCO (because some reference a zip utility). All fine. 

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Community Beginner ,
Mar 09, 2021 Mar 09, 2021

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Thank you, I appreciate that! I (as others) are at a work stop until its resolved 🙂

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I've try again today, it seems to be working again ! 

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi, I hope the file open and save issues you were facing are fixed now. If not, please let us know. https://elearning.adobe.com/2021/03/attention-adobe-captivate-customers-who-experienced-problems-wit...

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi all,

 

It has come to our notice that some of the users are seeing the issue appearing again. The team is investigating this on top priority. Meanwhile, please try using Captivate in an offline mode.

 

Please watch this space for more updates.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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is there any resolution for this issue yet?

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Not yet. The team is still investigating the issue. 

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Is there a main ticket issue number, so I can track this for work?

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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