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Failed to Preview in SCORM cloud

New Here ,
Sep 16, 2019

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Good day.  I frequently get the LMS preview error in Captivate 2019  "Failed to Preview in SCORM cloud."  I have cleared cache in both my Temp folder and Adobe Cache folder and have also checked for spaces on  any Advanced Interaction names.  Any suggestions on how to resolve this please? 

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Failed to Preview in SCORM cloud

New Here ,
Sep 16, 2019

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Good day.  I frequently get the LMS preview error in Captivate 2019  "Failed to Preview in SCORM cloud."  I have cleared cache in both my Temp folder and Adobe Cache folder and have also checked for spaces on  any Advanced Interaction names.  Any suggestions on how to resolve this please? 

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Sep 16, 2019 0
Advocate ,
Sep 17, 2019

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Hi Cjh57006

I can't say why your preview in SCORM cloud failed. Too little can I know about the particulars of your project.

I have i.e. an issue with CP's preview in SCORM cloud, because I manupulate the index.html in Captivate's application folder (HTML/index.html) where I add a reference to a special javascript file in which the moduleReadyEvent is triggered. This doesn't work when I preview in SCORM cloud.

But when I use the SCORM Cloud from Rustico this mechanism works fine. You can create an account on SCORM Cloud for free and you get a Course Storage Limit of 100Mb and a Registration Limit of 10 Active Registrations. The Account Type is called The Trial. I would advise you to publish your project as a SCORM Zip and upload it to something like SCORM Cloud and see if there's a problem as well.

You could also use the Moodle Cloud where you get even more generous storage and learners space for free.

 

good luck

Klaus

 

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Sep 17, 2019 0
Most Valuable Participant ,
Sep 17, 2019

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Which version of Captivate ae you using? You find full version number under Help, About Captivate.

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Sep 17, 2019 0
New Here ,
Sep 17, 2019

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I am using version 11.0.1.266

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Sep 17, 2019 0
New Here ,
Sep 17, 2019

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I am having the same issue with version 11.5.0.476

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Sep 17, 2019 0
Most Valuable Participant ,
Sep 18, 2019

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Please install the bug patch (Help, Update) to 11.5.1.499

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Sep 18, 2019 0
New Here ,
Sep 18, 2019

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captivate errors.pngI ran the update and now I can't even open Captivate. Getting 4 different errors all starting with AdobeCaptivate.exe - Entry Point Not Found

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Sep 18, 2019 0
New Here ,
Sep 24, 2019

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The update recommended did not work with the enterprise installation of Captivate.  After running it and losing Captivate, I found out from others using the program they had the same result.  My IT department installed the latest version of Captivate for me but the probem still happens occasionally.  The IT rep has opened a ticket with Adobe for assistance.  

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Sep 24, 2019 0
New Here ,
Feb 10, 2020

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hi, can you let me know how this all ended?  as Im getting the same error.

thank you.

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Feb 10, 2020 0
New Here ,
Feb 10, 2020

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It did not end as I'd wished.  Had a conference call with their tech and my IT department.  Basically they said it's going to happen.  It is not expected behavior, but it will happen.  It still happens, most times I cannot preview in SCORM, but will use one of the other preview modes.  It is our best practice to always preview in SCORM to ensure everything works correctly in our LMS, but I am still unable to do so.  Wish I had better news for you.

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Feb 10, 2020 0
New Here ,
Feb 10, 2020

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hello and thank you for the quick reply. NOT the answer I was hoping for but owell. 🙂

Whn you say "one of the other preview modes" do you mean the ones offered in the captivate program? 

HTML5? SWF?  Agreed that its best practice to view the way the actual use will SEE our creation as intended.

Thanks again.  Kim

 

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Feb 10, 2020 0
Community Beginner ,
Jul 23, 2020

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This has started to happen to me after I signed up for trial of Adobe Captitvate Prime LMS.  I get the same error that it failed.

I am running 2019 Release 11.5.1.499 and I have checked and there are no updates.

Is there a fix to this? 

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Jul 23, 2020 0
RodWard LATEST
Adobe Community Professional ,
Jul 23, 2020

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The quickest fix you are going to find is just to publish your project as a SCORM zip and then just upload it to SCORM cloud the normal way.  As long as your project output is not larger than the maximum size you can easily test it this way.

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Jul 23, 2020 0