Fatal Error during Screen Capture process

New Here ,
Dec 18, 2020

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Hello,

When I get captures for a project, I am capturing screenshots (I'll have captured 10 for example) and then it stops and gives me the following error message: A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folder as ".cpbackup" files. Please restart Adobe Captivate. When it saves the backup it's only 1 screenshot???

When I click OK, the software closes. I have uninstalled and reinstalled Captivate in the past to get past other errors. I have the latest Captivate 2019 and the latest update. Need some assistance as I continue to run into various errors such as the one above and I can't get any work done.

Appreciate any insight or help.

Thanks much,

Stefanie

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Adobe Community Professional ,
Dec 18, 2020

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Are you running the latest updates for your Captivate version? If not, that would be a first step.

Are you launching Captivate with Run As Administrator privileges?  If not, that's essential for screen capture tasks.

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New Here ,
Dec 18, 2020

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Hello, 

Yes, I have the latest updates. For the 2nd, how do I launch Captivate with Run as Admin? I have never heard if having to do that. Any insight is appreciated. 
Thank you

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Adobe Community Professional ,
Dec 18, 2020

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Right click the Captivate icon in the programs list, then find the option to Run As Administrator.  If you cannot find it in the programs start up list, navigate to the Program Files directory, then Adobe > Adobe Captivate [your version], find the Captivate.exe file and right click that to find the option on the Properties dialog.

 

Then reboot your computer before launching Captivate again.

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stefaniee03271967 AUTHOR LATEST
New Here ,
Dec 29, 2020

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Thank you for the additional information. All appears to be working again.

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