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FMR slides showing up blank in Chrome

Explorer ,
Feb 05, 2019

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I have a project with some screen-capture slides that use FMR for screen scrolling. There are no issues with these slides in our HTML5 output when viewed locally. However, users of the version loaded on a server are reporting that the FMR portions of slides are showing up as blank white screens in Chrome but not in Firefox on both Mac and Windows.

You can see the published project at https://teach.mapnwea.org/impl/captraining/StudentTutorialNE/index.html

Unfortunately, the issue doesn't appear until you are a ways into the tutorial. The first place that you can see it is picking choice 2 on the tips slide.

Any clues as to what settings we might look at to alleviate this issue?

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FMR slides showing up blank in Chrome

Explorer ,
Feb 05, 2019

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I have a project with some screen-capture slides that use FMR for screen scrolling. There are no issues with these slides in our HTML5 output when viewed locally. However, users of the version loaded on a server are reporting that the FMR portions of slides are showing up as blank white screens in Chrome but not in Firefox on both Mac and Windows.

You can see the published project at https://teach.mapnwea.org/impl/captraining/StudentTutorialNE/index.html

Unfortunately, the issue doesn't appear until you are a ways into the tutorial. The first place that you can see it is picking choice 2 on the tips slide.

Any clues as to what settings we might look at to alleviate this issue?

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Feb 05, 2019 0
Most Valuable Participant ,
Feb 05, 2019

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For HTML output I try to avoid FMR slides whenever possible, or replace them by video demo slides. I hope that it will be come easier in the future to replace FMR by Video Demo slides.

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Feb 05, 2019 0
Explorer ,
Feb 05, 2019

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Unfortunately, removing them isn't an option for this particular project at the moment (we'll do it next year.) Any ideas of what might be causing it or how to alleviate it?

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Feb 05, 2019 0
Most Valuable Participant ,
Feb 05, 2019

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Is Flash Player plugin enabled in Chrome? Not sure what it is the cause, but after I had similar problems I decided to never use FMR slide, about two years ago.

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Feb 05, 2019 0
Explorer ,
Feb 05, 2019

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I enabled Flash for the site and tried again; no effect.

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Feb 05, 2019 0
Adobe Community Professional ,
Feb 06, 2019

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The captured animated sequence in an FMR slide will usually end up being an SWF file (unless you have specifically captured it as a Video Demo).  These SWF files will not be published out to HTML5 content, which might explain why you are seeing blank slides at any point where FMR was originally captured.

Can you please take a look inside the Library of your Captivate CPTX file and see what format the content on FMR slides is?  Do you seem to have an SWF file for each of the FMR slides?  If so then this would explain your issue.

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Feb 06, 2019 0
Most Valuable Participant ,
Feb 06, 2019

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Yes, Rod, that is what I tried to explain as well. The workflow with stopping the sim recording to have a CPVC slide recorded is cumbersome but seems at this moment to only way to avoid blank screens for moving mouse recording in HTML output.

I offered also the tip to avoid  those video slides whenever possible. In many cases there are alternatives for mouse movements: clicking the scrolling bars instead of scrolling them. The only video slides I mostly need are dragging movements, no alternative for them.

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Feb 06, 2019 0
Explorer ,
Feb 11, 2019

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Thanks. The captures are indeed SWFs. What I can't explain, however, is why the published files work fine in the HTML5 output in Chrome on my laptop but do not work on the version that was uploaded to the server.

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Feb 11, 2019 0
Adobe Community Professional ,
Feb 11, 2019

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Any HTML5 output from Captivate will not contain any SWFs. 

Are you sure you were actually viewing the HTML5 version on your laptop and not perhaps the SWF preview?

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Feb 11, 2019 0
Explorer ,
Feb 11, 2019

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Yes; this was done by uncompressing the .zip file and running the index.html file from there. I just did it again with a freshly-published file to make sure.

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Feb 11, 2019 0
Most Valuable Participant ,
Feb 11, 2019

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Not the first time this is reported, and had same experience. Told already that I always replace FMR slides by Video Demo slides which are mp4 in output.

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Feb 11, 2019 0
Explorer ,
Feb 11, 2019

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i just went through the output, and the FMR slides are converted to .mp4. There are no .swf files anywhere in the directory. FMR.png

I know using Video Demo is preferable, but that isn't an option for this particular file this year as it's already in use and there's no time built into the schedule for it this year.

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Feb 11, 2019 0
RodWard LATEST
Adobe Community Professional ,
Feb 12, 2019

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If these MP4s are the same bits that do not appear at runtime from your LMS, have you checked with your LMS Server Administrator to make sure that MP4 files are allowed to be served?  MP4 may not be enabled by default and that might be causing your issue with blank spots appearing instead of the animated sections.

Just a thought.

EDIT: Just noticed up the top of this thread that you said it worked in other browsers but not in Chrome.  If so, then the web server must have MP4s enabled already.  So my suggestion may not be valid.

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Feb 12, 2019 0