Free Trial 2019 - Cant Record - AdobeCaptivate-ini file is not able to be changed with free trial

New Here ,
Feb 01, 2021

Copy link to clipboard

Copied

When trying to video record / system record in the Captivate 2019 trial, I get "Capture is disallowed since High-density display was detected. Please set 'DdpiAwareness = 1' AdobeCaptivate-ini and restart the application". 

Changing the display settings' resolution hasn't work either. Are there any other solutions out there? 

Views

70

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 01, 2021

Copy link to clipboard

Copied

RESOLVED: Changing the Display Settings all the way to '1280 x 768' resolution with 100% text display permitted the Record function to open/work. (note: I'm using Microsoft Office Surface Pro lap top)

meganhoyed_0-1612213504581.png

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 01, 2021

Copy link to clipboard

Copied

To help with this process I copy the adobecaptivate.ini file to my desktop, edit it there, and then copy it back into the Adobe Captivate program folder. Coincidentally my colleague Ava and I recorded a tutorial on this process recently: https://youtu.be/LDHwL7xQlCs

Paul Wilson, CTDP
In this video tutorial, I show you how you can fix the capture disallowed error message when you attempt to record a video demo on a high-resolution computer...

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more