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Free trial Captivate

New Here ,
Aug 26, 2020

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I am paying a monthly fee for Captivate, and i still having this message:

 

Captura de Pantalla 2020-08-26 a la(s) 12.42.42.png

 

But whet I payed, I havent recive any serial number.

 

What can I do?

Hi There,

I am assuming you have installed CP 2019 on Mac Catalina.

Can you please refer to the following article and see if that helps-

https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

Regards,

Ajit

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Free trial Captivate

New Here ,
Aug 26, 2020

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I am paying a monthly fee for Captivate, and i still having this message:

 

Captura de Pantalla 2020-08-26 a la(s) 12.42.42.png

 

But whet I payed, I havent recive any serial number.

 

What can I do?

Hi There,

I am assuming you have installed CP 2019 on Mac Catalina.

Can you please refer to the following article and see if that helps-

https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

Regards,

Ajit

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Aug 26, 2020 0
Most Valuable Participant ,
Aug 26, 2020

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For a subscription license, you do not need a serial number. You have to log in to the CC app with the same Adobe ID which was used when buying the license. Was that the case? 

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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HI, yes I did several times log in log out CC, but CP is still showing the same message when I try to open

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Aug 26, 2020 0
Most Valuable Participant ,
Aug 26, 2020

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I will try to find a staff member to help on solving this problem. Please, be patient.

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Aug 26, 2020 1
Adobe Employee ,
Aug 26, 2020

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Hi,

Apologies for the inconvenience caused to you.

Can you please launch Captivate 2019 again and once you reached the 'Sign in required" screen, then select the option "Not your AdobeID" and Sign in again with your Adobe Id and Password and see if that works.

Let me know if it still prompts for the serial key.

Regards,

Ajit

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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When I tray to launch CP 2109 the only window it opens is advising me to purchase it or write a serial number, no chance to Sign on

 

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Aug 26, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi There,

I am assuming you have installed CP 2019 on Mac Catalina.

Can you please refer to the following article and see if that helps-

https://helpx.adobe.com/in/captivate/kb/activation-issues-macos-catalina.html

If the issue is still not fixed, contact Adobe Captivate Support- https://helpx.adobe.com/in/contact/enterprise-support.other.html#captivate

Regards,

Ajit

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Aug 27, 2020 0
New Here ,
Aug 27, 2020

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Yes, I am, I will try it. Thank you

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Aug 27, 2020 0
New Here ,
Aug 27, 2020

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Thankyou, it works grate!!

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Aug 27, 2020 0
AJIT_M LATEST
Adobe Employee ,
Aug 27, 2020

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Hi,

Glad to hear that your issue has been fixed.

Regards,

Ajit

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Aug 27, 2020 0