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Free Trial of Captivate Expired & New Purchased Download Not working with out a Serial Number - Quit

New Here ,
Mar 21, 2020

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Hello,

 

Anyone an expert in dowload issues with Captivate?  My free trial version expired.  I chose to purchase monthly subscription plan.  I vcould not re-access Captivate without a serial number yet no serial number was provided.  I was directed to a download page.  I downloaded.  Now, I still can't access program without serial number however it seems like new version and free version are competing and they just quit unexpectedly within seconds.

 

Thanks!

JB

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Installation and licensing

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Free Trial of Captivate Expired & New Purchased Download Not working with out a Serial Number - Quit

New Here ,
Mar 21, 2020

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Hello,

 

Anyone an expert in dowload issues with Captivate?  My free trial version expired.  I chose to purchase monthly subscription plan.  I vcould not re-access Captivate without a serial number yet no serial number was provided.  I was directed to a download page.  I downloaded.  Now, I still can't access program without serial number however it seems like new version and free version are competing and they just quit unexpectedly within seconds.

 

Thanks!

JB

TOPICS
Installation and licensing

Views

267

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 21, 2020 0
Most Valuable Participant ,
Mar 22, 2020

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Did you log in with the same Adobe ID as which was used when buying the subscription license?

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Mar 22, 2020 0
Community Beginner ,
Mar 26, 2020

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I am having the same issue. Were you able to resolve?

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Mar 26, 2020 0