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Getting a "Location is not available" error when accessing network folder

New Here ,
Sep 18, 2019

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Hello Captivate friends!

 

I could use a little help with this one.  I'm on a network at my job and I'm trying to bring an image into my Captivate project.  I have a new laptop with a new install of Captivate and I'm getting the following error when I try to insert an image from a network folder:

CaptivateError.png

My drives are mapped and I can access the folders through other Adobe programs.  Any help is grately appreciated.

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Getting a "Location is not available" error when accessing network folder

New Here ,
Sep 18, 2019

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Hello Captivate friends!

 

I could use a little help with this one.  I'm on a network at my job and I'm trying to bring an image into my Captivate project.  I have a new laptop with a new install of Captivate and I'm getting the following error when I try to insert an image from a network folder:

CaptivateError.png

My drives are mapped and I can access the folders through other Adobe programs.  Any help is grately appreciated.

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Most Valuable Participant ,
Sep 19, 2019

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Can only tell that Captivate doesn't like to have the cptx-files nor the cache files stored on networked or external drives. Is it not possible to transfer the files to your system (documents may be mapped to networked drive) and transfer them back to the network when finished?

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New Here ,
Sep 19, 2019

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Thanks for the response. That's not really an option for me. I'm pulling from a library of assets. I can't copy the assets folder over and then back again.

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New Here ,
Sep 19, 2019

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I just worked with my IT guy and he figured it out that the pathing was wrong with my network drives for some reason.  We re-mapped my network drives and now I'm no longer getting the error.  Strange, I know but, I hope this helps someone else running into this issue in the future.  Cheers!

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Most Valuable Participant ,
Sep 19, 2019

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I was referring to the Captivate files and cache files, not to media libraries.

Anyway thanks for reporting the solution which solved your problem.

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ChadLuke LATEST
New Here ,
Sep 19, 2019

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Of course. What my IT guys and I discovered today works for all files that are in network folders. At least in our system it does. Obviously, I can't speak for anyone else's systems but, if all else fails, work with your IT people.

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