HELP - Adobe Captivate Subscription!

[kingsleyo9360282]

£126 cancellation fee for monthly subscription

[John T Smith]

SOME programs are available Monthly instead of Annual https://forums.adobe.com/thread/1926342

Yes, you pay a fee to cancel early - When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

[kingsleyo9360282]

Oh yeah Sure! go ahead and blame me for poor reading and not the company that disingenuously advertises a monthly subscription offer BOLDLY while sneakily committing you to a yearly subscription which you never asked for and which was never advertised!

Where I come from that's called skulduggery  John T Smith. I was wondering what sort of troll, adobe would send out to defend this type of behaviour! I guess now I know

[Jeff A Wright]

Moving this discussion to the Adobe Captivate forum.

Kingsleyo9360282, please be aware that you are posting in a public discussion forum.  John T Smith is another Adobe user who is kind enough to volunteer his time to answer other individuals questions related to different Adobe software titles.

If you are looking to cancel a membership then please work directly with our support team at Contact Customer Care .  The staff and community in the Adobe Captivate forum may have additional suggestions on how you can cancel your current Captivate membership, Kingsleyo9360282.

I would also recommend reviewing the steps listed in How to cancel your Adobe Creative Cloud plan or membership as the steps are likely similar to cancel an Adobe Captivate membership.