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Help! Linear Path Animation disappears on publishing for devices, but is there in preview

New Here ,
Sep 16, 2018

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I am using CP 2017.

I have a simple linear animation in one slide. I've previewed it many times, and it works great.

Once I publish it for devices, the ALL of the images in the animation disappear. I have tested this from my desktop as well as from a web server.

I'm really frustrated and could use some help resolving this issue. I am working on a deadline.

http://www.derudderthorpe.com/sample_issue.cptx

Thanks.

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Help! Linear Path Animation disappears on publishing for devices, but is there in preview

New Here ,
Sep 16, 2018

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I am using CP 2017.

I have a simple linear animation in one slide. I've previewed it many times, and it works great.

Once I publish it for devices, the ALL of the images in the animation disappear. I have tested this from my desktop as well as from a web server.

I'm really frustrated and could use some help resolving this issue. I am working on a deadline.

http://www.derudderthorpe.com/sample_issue.cptx

Thanks.

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Most Valuable Participant ,
Sep 16, 2018

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How did you preview? If it is a non-responsive project, meant for HTML output, you have to preview with F11, Preview HTML in Browser.

Are you on 10.0.1.285?

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New Here ,
Sep 16, 2018

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Lilybiri​ it is a responsive project. And I used the HTML5 tracker so it should be fine. Here is a link the the actual file that contains the issue: http://www.derudderthorpe.com/sample_issue.cptx

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Most Valuable Participant ,
Sep 16, 2018

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Are you on 10.0.1.285, please?  Fluid Boxes?

I'"m sorry but for security reasons I neveer donwload a file from the forum.

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New Here ,
Sep 16, 2018

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No fluid boxes. And I am on version 10.0.1.285

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Most Valuable Participant ,
Sep 16, 2018

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Breakpoint views? How did you set the motion path up for the different breakpoints?

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New Here ,
Sep 16, 2018

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I haven't done that yet. I do the regular desktop version first, then after my stakeholders approve, I then do the other screen views. I could understand why this would affect the other screen views, but since I'm just testing the desktop view now, it should be fine?

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Most Valuable Participant ,
Sep 16, 2018

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Since it worked in Prevew project, ave no idea what it can be. Motion paths work normally fine in HTML output, and since you used Preview, ¨Project it cannot be due to pausing the slide.

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New Here ,
Sep 16, 2018

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What do you suggest I do? Not having this work is NOT an option for me at this point.

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Most Valuable Participant ,
Sep 16, 2018

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Never experienced that a motion paht didn't work after uploading to a webserver, if it worked with Prefew, Project. Try different browsers.

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New Here ,
Sep 16, 2018

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Lilybiri​ can you help me understand why this request for help keeps being rejected. I really need help with this.

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Most Valuable Participant ,
Sep 16, 2018

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I have answered to your question, didn't you see it? I asked about the Preview method you used.

Checked the moderator queue: you posted the same question twice, it is the duplicate that is rejected by many moderators. The first question was approved and I answered to it.

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New Here ,
Sep 17, 2018

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I did try it in 7 different browsers. The same result in all 7.

I guess I will try to rebuild the whole thing and see what the issue is. A lot of extra work for me.

Really unfortunate and frustrating. There are so many odd issues with this product.

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New Here ,
Sep 18, 2018

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I went back and painstakingly rebuilt the animation. Here is what I learned:

  • In this particular animation, there were several animated images that were sourced from the same file. Captivate did not tolerate this and stripped them all out when I published, even though it looked fine in the preview. So I recreated the same animation using a uniquely named image file for each of the animated elements, and it worked.
  • Even when the filenames were unique, elements that started the animation from off screen did not show up when published. They did show up in the preview.

Personally, I think I would consider these to be major bugs with Captivate 2017 because:

  • the preview of what you see should not be radically different than what it looks like when you publish,
  • starting an animation off screen is a normal thing and has traditionally worked in Captivate,
  • the need to duplicate animated images is a normal part of a eLearning developer's workflow

Are there any plans to implement fixes for these apparent bugs?

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Most Valuable Participant ,
Sep 18, 2018

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This is a user forum, you could log a bug report.

Just want to answer about the Preview not being identical to the output: that is more linked with the fact that each browser is giving its own interpretation to HTML. There is NO standard at this moment as was the case in the good old times of Flash player where output in each browser was guaranteed to be the same. Moreover any HTML webpage is meant to be viewed on a webserver, a local preview can never be perfect.

I have used motion paths starting off screen, don't remember the kind of issues you had. About duplicating; I don't fully understand your explanation, probblby due to differences in terminology.

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New Here ,
Sep 18, 2018

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Lilybiri​ I totally understand the HTML/Flash predicament, but it does not apply to this situation. In this case it did not matter what browser I previewed in. IT always showed up in the preview, and when I published it, it NEVER showed up when I loaded it to my web server and tested it.

Sorry you don't understand what I mean about the file. I provided a sample, but since you won't download it, it would be difficult for me provide a detailed enough explanation other than what I already explained: the same image was used multiple times in the  animated portion of the project. This caused it to malfunction - I tested this specifically. I had to duplicate the file and rename it for each time the file was used. Otherwise when I published there would be NO images visible in the project.

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Adobe Community Professional ,
Sep 18, 2018

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Has your web server been configured to allow JSON files?  Some images in Captivate projects (mainly PNGs) are now converted to JSON files to improve performance.  Some Captivate users are unaware that JSON is now required for HTML5 content delivered from a web server or LMS.

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Adobe Community Professional ,
Sep 18, 2018

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Did you test this HTML5 published output from a web server or just locally on your computer?

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New Here ,
Sep 18, 2018

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RodWard​ I tested this from my web server on 7 different browsers. I did everything right!

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New Here ,
Sep 18, 2018

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Yes, it has been configured for JSON.

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Adobe Community Professional ,
Sep 18, 2018

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I may have a solution for you.  I downloaded your file and did some testing.  I don't understand why the Left to Right animation effect is not working as expected, but it could be as you said that if the object is starting outside the stage then it doesn't get included in the output.

So I tried removing the LeftToRight effect from a number of objects and replaced it with an EaseInFromLeft effect of a similar duration.  For this effect to work I had to move the objects to their final destinations on the slide and drag the arrow that indicates where they start from off to the left out of the stage area. 

When I tested this on a web server the objects animated as expected.  I believe this workaround would allow you to achieve the animation effect you want.

The EaseIn effects always start with a zero opacity, so there's no point having a FadeIn transition on those objects.  But if you want them to disappear later from the slide then by all means use the FadeOut Transition.

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