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How do I claim the access to Adobe Captivate incentive based on my present points?

New Here ,
May 13, 2018

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My profile shows that I am above 150 points and have advanced to "Guide Status". Yay me!

I am about to run out of my Adobe Captivate Trial and would love to activate the incentive license for the next three months. How do I go about that?

Anybody knows?

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How do I claim the access to Adobe Captivate incentive based on my present points?

New Here ,
May 13, 2018

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My profile shows that I am above 150 points and have advanced to "Guide Status". Yay me!

I am about to run out of my Adobe Captivate Trial and would love to activate the incentive license for the next three months. How do I go about that?

Anybody knows?

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New Here ,
May 15, 2018

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This isn't going to be the answer you want, but it is an answer.  I emailed shambu@adobe.com (because I think he's the guy, based on other posts) and he's on paid time off.  There's no word in his out of office message about how long he'll be out.  But perhaps none of us can get the incentives until he does?  (I'm in the same boat, although I have more time before my trial expires.)

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New Here ,
May 15, 2018

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Hello CKinsey. 

Thanks for your response and the tip. I actually found a phone number today and called Adobe. The customer service rep promised to look into it for me and to get back to me within 24 hours. I can report back what I find out!

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New Here ,
May 15, 2018

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Please do!  And if they are helpful, feel free to send me the number!

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Adobe Community Professional ,
May 16, 2018

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I thought the incentives kicked in after reaching 500 points! I really need to read the terms and conditions more carefully.

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Most Valuable Participant ,
May 16, 2018

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Eric 150points gives you 3 months complimentary license.

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New Here ,
May 16, 2018

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Shambhuling got back to me, you can all try that email I posted earlier.

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New Here ,
May 18, 2018

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There is another level called "The Guide", which you reach with 150 points. Incentive is 3 months free access to Captivate

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New Here ,
May 18, 2018

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CKinsey.

Thanks for your message. In the meantime I have spoken to another customer service rep a number of times and am awaiting a call from the department handling this. It's down to the wire for me as I only have 2 days left on my trial.

I will try the email address you posted. Thanks for that!

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Participant ,
May 16, 2018

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Maybe I just got lucky, but I received an email from Adobe with the complimentary Captivate2017  Serial Number.

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New Here ,
Aug 27, 2020

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When did u get the mail from the Adobe support team?

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Resources
Captivate User Guide
New Group