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How to prevent video from Pausing?

Community Beginner ,
Sep 19, 2016

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Hello,

I have several multi slide synchronized videos, each play on 1 slide. Throughout, the video will randomly pause, and you have to click the Play button in the Captivate skin to resume. How do I prevent it from pausing randomly? I want the video only to pause if the user clicks the pause button.

Also, some videos play automatically when you enter the slide, while for others you have to click the Play button first. I want to have them start ONLY when you click Play.

I am using Captivate 9

Thanks - would appreciate any help!

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Correct answer by Lilybiri | Most Valuable Participant

I have no answer to your first question, it will be a buffering problem.

For your second question: since multislide video is controlled by Captivate, you can use the command Pause attached to the On Enter event for the slide.

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How to prevent video from Pausing?

Community Beginner ,
Sep 19, 2016

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Hello,

I have several multi slide synchronized videos, each play on 1 slide. Throughout, the video will randomly pause, and you have to click the Play button in the Captivate skin to resume. How do I prevent it from pausing randomly? I want the video only to pause if the user clicks the pause button.

Also, some videos play automatically when you enter the slide, while for others you have to click the Play button first. I want to have them start ONLY when you click Play.

I am using Captivate 9

Thanks - would appreciate any help!

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

I have no answer to your first question, it will be a buffering problem.

For your second question: since multislide video is controlled by Captivate, you can use the command Pause attached to the On Enter event for the slide.

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Most Valuable Participant ,
Sep 19, 2016

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I have no answer to your first question, it will be a buffering problem.

For your second question: since multislide video is controlled by Captivate, you can use the command Pause attached to the On Enter event for the slide.

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New Here ,
Oct 17, 2017

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Hi, 

I have exactly the same problem, and it's nothing to do with buffering. some of my multi slide synchronised videos pause after EXACTLY one second every time and you have to press play to resume. 

Other videos do not present the same issue. 

Does anyone know how to prevent this 'auto pause' as I'm calling it?

Many thanks.

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Guide ,
Oct 17, 2017

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If you are seeing this pause issue when delivering the video via the web, it could certainly be a buffering issue.

Any reason you're sure it's not?

If you run the piece locally, or more ideally from an internal webserver (where bandwidth is likely a non-issue), do you still see the pause?

If you do, then there is likely something on your timeline causing the pause. Does it pause, then continue on its own?

Or do you have to click something to get it to play again?

As a test, make a copy of your project, cut out several of the later slides. On the remaining slides, cut the timeline in half (deleting many of the video frames). Publish and test. Same issue? If so, less likely a bandwidth/buffer problem.

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New Here ,
Oct 18, 2017

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Hi Erik, Thanks for your reply.

I'm running the videos from an internal server (shared drive) at the moment and I still see the pause.

When the videos pause, I need to click play on the playbar to continue the video. Clicking on the video skips to the next slide.

I tried the test and I am still experiencing the same issue.

Then I tried deleting one of the videos from Captivate, moving it from the shared drive to my computer, and re-loading it into Captivate and still the video paused. 

I've compared the settings for both the video and the slide to one of the slides with a video that doesn't pause and I can't find any differences at all. 

Thanks for your help.

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New Here ,
Oct 18, 2017

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I think I've figured it out. 

On slides with videos that paused after one second, the problem was nothing to do with the video object itself. It was actually to do with other objects on the same slide.

Other objects on the timeline were set to pause after 1.5 seconds. After unticking the box, the video did not pause.

Thanks again for your time.

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Most Valuable Participant ,
Oct 18, 2017

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Can you please read my blog post about Puasing the Timeline, maybe you'll understand better what happened with your file, due to the pausing point (or multiple?) of an interactive object:

Pausing Captivate's Timeline - Captivate blog

Understanding Timeline is the first skill to acquire by any Capitvate user:

Challenges for Starters - Captivate blog

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Guide ,
Oct 19, 2017

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The more items on the timeline, the more likely such issues occur and the harder it is to find the item causing interference.

Good troubleshooting! Glad you figured it out!

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New Here ,
Jun 04, 2020

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Hello!

 I realize this conversation is 3 years old however I thought I'd jump in - just in case my reply would be seen.  I am having the same exact problem described by Rose.  I followed the conversation and read your blog too.  I got a bit overwhelmed.  I do understand that my video is not defective or the source of the issue and there is likely a pause in the slide timeline that I cannot find.  But I'm stuck on finding it! There is not much going on in the slide other than shapes, texts, photos and simple buttons.  Any further support would be greatly appreciated.  

Thanks in advance!

 

Jess

 

 

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Adobe Community Professional ,
Jun 04, 2020

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I would be looking at the buttons on your slide.  If you to not want pausing, turn off the pause behaviour on the buttons or any Smart Shape buttons.  Be aware that not all objects capable of pausing the video will show a pause point on the timeline.  Some learning interactions also do this.  Drag and drop slides also have a default pause point that does not appear.

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Lilybiri LATEST
Most Valuable Participant ,
Jun 05, 2020

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Jess, if you are referring to ;the blog 'Pausing the Timeline' it is only one out of a series of multiple blogs. Maybe you should need to read the other ones as well. Suggestion;: include a screenshot of your timeline (complete vertically and horizontally please) ion your comment. Maybe we can find the culprit and explain based on your timeline. If you used buttons and kept their default setting they will probably pause the timeline after 1.5secs after their appearance.

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