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How to Remove Thick Black Border from an MP4 video output?

Community Beginner ,
Sep 13, 2018

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Hi,

I had created a video in Captivate 8, where the output published is Video in mp4 format. It has a thick black border all around the video, which doesn't go away even in fullscreen. I tried removing borders from Skin Editor, but still the border is there in the output. Can anybody tell how this can be fixed?

Thanks

Eshna

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How to Remove Thick Black Border from an MP4 video output?

Community Beginner ,
Sep 13, 2018

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Hi,

I had created a video in Captivate 8, where the output published is Video in mp4 format. It has a thick black border all around the video, which doesn't go away even in fullscreen. I tried removing borders from Skin Editor, but still the border is there in the output. Can anybody tell how this can be fixed?

Thanks

Eshna

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Contributor ,
Sep 13, 2018

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Does the dimensions of your Captivate file match the dimensions of your output? (I cannot remember the video publishing options of Captivate 8, I don't remember if you could change the output size).

Do you have a .png or .gif on your slides that has a transparent area? Or a transparent/translucent object? That would translate to black in video.

Have you tried viewing the video on multiple players?

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Community Beginner ,
Dec 04, 2018

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It was a dimension issue. Fixed it. Thank you.

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Engaged ,
Sep 13, 2018

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You can also look at the output with your browser console opened. Then highlight over the border to see where it is coming from. 

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Adobe Community Professional ,
Sep 13, 2018

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What happens if you just open the MP4 video in a browser WITHOUT having it inserted in a Captivate project?  Do you then see a black border around it?

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