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HTML5 courses not playing on Safari

Explorer ,
May 24, 2018

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Is anyone else having issues playing courses on Safari? We publish our courses as SCORM - HTML5. It brings the course up but then it either won't play it or it starts to play it but only works intermittently.

Thanks in advance.

Arthur

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HTML5 courses not playing on Safari

Explorer ,
May 24, 2018

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Is anyone else having issues playing courses on Safari? We publish our courses as SCORM - HTML5. It brings the course up but then it either won't play it or it starts to play it but only works intermittently.

Thanks in advance.

Arthur

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Most Valuable Participant ,
May 24, 2018

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Which version do you use (complete number please)? Are you talking about a responsive or a non-responsive project? Do you see a play button?

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Explorer ,
May 24, 2018

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We are using Captivate 9.0.2.437. The project doesn't have any responsive components other than next and back buttons. All we see is the TOC, the pre-loader, and the play bar down below. But it won't go beyond that when we try it on Safari on a Mac. When i try it on Safari on an iPhone, it starts playing but then has other issues.

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Most Valuable Participant ,
May 24, 2018

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Hmmm you seem not to understand what I mean by a responsive project: was this developed with Breakpoint views? 

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Explorer ,
May 24, 2018

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I am not sure what breakpoint views are. So I am guessing: no. We simply upload our powerpoint presentations and add audio and quiz questions.

Arthur

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Adobe Community Professional ,
May 25, 2018

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Where are you hosting your eLearning projects?  If all you are seeing is the leading image or just a blank screen with your playback you may not have your webserver or LMS set properly for Cp9.0.2. Ask your IT person if the JSON mime type has been enabled. If not it's a quick 2 minute fix (for an IT person).

Paul Wilson, CTDP | https://captivateteacher.com

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Explorer ,
May 25, 2018

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We use a 3rd party LMS called TalentLMS. I would assume they'd be up-to-date, but I will check with them to see if it is set properly. Thanks. I'll keep you posted.

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