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I own software but says I only have a trial version

New Here ,
Nov 29, 2018

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I own software but says I only have a trial version - I have been using for 2 years and nowwon;t let me in other than as a 30 day trial,  What is up with that!

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I own software but says I only have a trial version

New Here ,
Nov 29, 2018

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I own software but says I only have a trial version - I have been using for 2 years and nowwon;t let me in other than as a 30 day trial,  What is up with that!

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Nov 29, 2018 0
Adobe Community Professional ,
Nov 29, 2018

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Is this a question about Adobe Captivate?  If so, which version do you have?

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Nov 29, 2018 0
New Here ,
Nov 29, 2018

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Captivate 8

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Nov 29, 2018 0
Adobe Community Professional ,
Nov 29, 2018

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OK. That's a very old version now. The current version is effectively CP 11.

It would seem that Adobe's licensing server may be assuming you would have been on a more recent version by now.  You will need to get an Adobe staff member involved to rectify the situation.

They DO sometimes watch these forums.

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Nov 29, 2018 0
New Here ,
Nov 29, 2018

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I found my serial number so it is open

~pk

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Nov 29, 2018 0
Explorer ,
Nov 29, 2018

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If you have got the serial Number, You can activate Captivate 8 by launching it and clicking on License This Software and enter serial key to activate the product.

If you face any issue in activation then please reach out their support chat by click on the following link :-Contact Customer Care

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Nov 29, 2018 0
Adobe Employee ,
Nov 30, 2018

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Hi,

Please let us know if this is resolved or not.

Regards,

Mayank

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Nov 30, 2018 0
pksbb LATEST
New Here ,
Nov 30, 2018

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I had to input the serial number and now it works – luckily I hadn’t buried the paperrwork too deeply – bought it a few years ago!

~phyllis

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Nov 30, 2018 0