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Image Load Error

Explorer ,
Oct 15, 2019

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I recently had Windows 10 installed on my desktop at work. I then installed Adobe Captivate 2019 and Adobe CC 2019. My Pictures are on the server in the "Pictures" folder where I always keep them (Next to My Documents). I get the following error when trying to insert a picture in Captivate. (Media dropdown > Image).

 

The Captivate error:

An error occurred while loading the image. The file is damaged or the file type is not supported by adobe captivate.

 

Adobe Photoshop gives me this error:

Cannot open the selected item because the file could not be found.

 

These are pngs that I've used for several years. I can insert them just fine in Microsoft Word. I had no trouble before the installs with any Adobe product.

 

Please advise.

 

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Image Load Error

Explorer ,
Oct 15, 2019

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I recently had Windows 10 installed on my desktop at work. I then installed Adobe Captivate 2019 and Adobe CC 2019. My Pictures are on the server in the "Pictures" folder where I always keep them (Next to My Documents). I get the following error when trying to insert a picture in Captivate. (Media dropdown > Image).

 

The Captivate error:

An error occurred while loading the image. The file is damaged or the file type is not supported by adobe captivate.

 

Adobe Photoshop gives me this error:

Cannot open the selected item because the file could not be found.

 

These are pngs that I've used for several years. I can insert them just fine in Microsoft Word. I had no trouble before the installs with any Adobe product.

 

Please advise.

 

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Oct 15, 2019 0
Explorer ,
Oct 15, 2019

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Also, I can upload a picture from my desktop just fine.

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Oct 15, 2019 0
Explorer ,
Oct 18, 2019

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finally convinced IT to wipe computer and reinstall Windows 10 and Adobe CC + Captivate.

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Oct 18, 2019 0
Most Valuable Participant ,
Oct 18, 2019

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Do not forgetto clean the Preferences when reinstalling.

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Oct 18, 2019 0
Explorer ,
Oct 22, 2019

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Wiped entire computer and reinstalled Windows10 and Adobe 2019 CC. Now all works. Yay.

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Oct 22, 2019 0