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Inaccurate video playback in Captivate 2019

New Here ,
Oct 02, 2018

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When I record a video slide in Captivate 2019 (Slides > Video Demo) and then play it back, the playback does not accurately reflect what was on-screen at time of recording. (One example: In the video playback, a dropdown menu opens before my mouse pointer goes anywhere near it.)

If I export the video file and import it into a Captivate 2017 project, the playback is then accurate. No rogue dropdown behavior at all.

Has anyone else seen this behavior, and/or found a work-around?

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Correct answer by Lilybiri | Most Valuable Participant

Hmm, Will double check. Are you on 11.0.1.266?

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Inaccurate video playback in Captivate 2019

New Here ,
Oct 02, 2018

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When I record a video slide in Captivate 2019 (Slides > Video Demo) and then play it back, the playback does not accurately reflect what was on-screen at time of recording. (One example: In the video playback, a dropdown menu opens before my mouse pointer goes anywhere near it.)

If I export the video file and import it into a Captivate 2017 project, the playback is then accurate. No rogue dropdown behavior at all.

Has anyone else seen this behavior, and/or found a work-around?

Most Valuable Participant
Correct answer by Lilybiri | Most Valuable Participant

Hmm, Will double check. Are you on 11.0.1.266?

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Oct 02, 2018 0
Most Valuable Participant ,
Oct 02, 2018

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Hmm, Will double check. Are you on 11.0.1.266?

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Oct 02, 2018 0
New Here ,
Oct 02, 2018

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I just upgraded, and the recordings are now playing back accurately. I didn't have to re-record any.

Many thanks!

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Oct 02, 2018 0
Lilybiri LATEST
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Oct 02, 2018

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You're welcome, like easy answers.

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Oct 02, 2018 0