Installation cannot be continue as the installer file may be damaged

New Here ,
Sep 02, 2020

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I am unable to install Adobe Captivate 2019 on my Mac OS Catalina.  After downloading the file twice thinking it was corrupted, I still get the following error message: "The Installation cannot continue as the installer file may be damaged. Download the installer file again.".  Though I have done that, I keep getting the same error.

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Adobe Employee ,
Sep 05, 2020

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Hi,

Can you please use the below link to download Adobe Captivate and then try to install and see if that works-

https://www.adobe.com/in/products/captivate/vipdownload.html

Let me know if you face any issue.

Regards,

Ajit

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New Here ,
Sep 08, 2020

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Hi Ajit,

 

I just finished installing it from the link you provided (Again), and same error message.

 

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Adobe Employee ,
Sep 13, 2020

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Hi,

Thanks for your response.

I have sent you a private message. Please check your inbox and get in touch with us directly and we would be happy to assist you further.

Regards,
Ajit

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Explorer ,
Oct 30, 2020

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Thank you for this link, Ajit. It worked for me!

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