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Installation Error 103

New Here ,
May 17, 2020

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I am using a laptop running Windows 10 Pro and am unable to install from either the .exe or the .7z file.

 

I do not have any files related to Captivate in AppData, ProgramFiles, or ProgramData and this is a new computer on which only the only Adobe software installed is Acrobat 11.

 

Computer Info

 

Operating System:
- Windows 10 Pro 64-bit, version 2004, build 19628.1 (Windows Insider Fast Ring)
CPU
- Intel Core i7 @ 2.90GHz (138 °F)
- Kaby Lake 14nm Technology
RAM
- 32.0GB Dual-Channel Unknown @ 1165MHz (17-17-17-39)
Motherboard
- Dell Inc. 0X41RR (U3E1)
Graphics
- Generic PnP Monitor (3840x2160@60Hz)
- Intel HD Graphics 630 (Dell)
- 4095MB NVIDIA Quadro M1200 (Dell) (124 °F)
- ForceWare version: 442.70
- SLI Disabled
Storage
- 476GB NVMe KXG60PNV512G NVM (RAID (SSD))

 

Logs

 

05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | ************************* START Adobe Setup *************************
05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | Adobe Setup Version: 4.4.1.298
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimCreateSession
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Entering into 'createHDPIMSession'
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | new session '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}' created
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimCreateSession, new session ID is '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}'
05/17/20 17:27:06:092 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimInstallProduct with request <?xml version="1.0" standalone="yes"?>
<DriverInfo><ProductInfo><Name>Adobe Captivate</Name><SAPCode>CPTV</SAPCode><CodexVersion>10.0.2</CodexVersion><BaseVersion>10.0.1</BaseVersion><Platform>win64</Platform><EsdDirectory>./CPTV</EsdDirectory><Dependencies><Dependency><SAPCode>CPAS</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPAS</EsdDirectory></Dependency><Dependency><SAPCode>CPVC</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPVC</EsdDirectory></Dependency></Dependencies><IsNonCCProduct>true</IsNonCCProduct><SupportedLanguages><Language locale="de_DE"></Language><Language locale="en_GB"></Language><Language locale="en_US"></Language><Language locale="es_ES"></Language><Language locale="es_MX"></Language><Language locale="fr_CA"></Language><Language locale="fr_FR"></Language><Language locale="ja_JP"></Language><Language locale="ko_KR"></Language><Language locale="pt_BR"></Language></SupportedLanguages><MinimumSupportedClientVersion>4.5.0.300</MinimumSupportedClientVersion><HDBuilderVersion>3.0.14</HDBuilderVersion></ProductInfo><RequestInfo><InstallLanguage>en_US</InstallLanguage><deleteUserPreferences>false</deleteUserPreferences></RequestInfo></DriverInfo>

05/17/20 17:27:06:093 | [FATAL] | | HDSetup | HDPIM | HDPIMProductRequest | | HDPIM | 26000 | Both version and baseversion should not be specified in product info XML
05/17/20 17:27:06:094 | [FATAL] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Error occurred in starting install with error code '103'
05/17/20 17:27:06:094 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimInstallProduct with status '103'

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Installation Error 103

New Here ,
May 17, 2020

Copy link to clipboard

Copied

I am using a laptop running Windows 10 Pro and am unable to install from either the .exe or the .7z file.

 

I do not have any files related to Captivate in AppData, ProgramFiles, or ProgramData and this is a new computer on which only the only Adobe software installed is Acrobat 11.

 

Computer Info

 

Operating System:
- Windows 10 Pro 64-bit, version 2004, build 19628.1 (Windows Insider Fast Ring)
CPU
- Intel Core i7 @ 2.90GHz (138 °F)
- Kaby Lake 14nm Technology
RAM
- 32.0GB Dual-Channel Unknown @ 1165MHz (17-17-17-39)
Motherboard
- Dell Inc. 0X41RR (U3E1)
Graphics
- Generic PnP Monitor (3840x2160@60Hz)
- Intel HD Graphics 630 (Dell)
- 4095MB NVIDIA Quadro M1200 (Dell) (124 °F)
- ForceWare version: 442.70
- SLI Disabled
Storage
- 476GB NVMe KXG60PNV512G NVM (RAID (SSD))

 

Logs

 

05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | ************************* START Adobe Setup *************************
05/17/20 17:27:06:087 | [INFO] | | HDSetup | HDIM | ApplicationContext | | HDIM | 26000 | Adobe Setup Version: 4.4.1.298
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimCreateSession
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Entering into 'createHDPIMSession'
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | new session '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}' created
05/17/20 17:27:06:090 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimCreateSession, new session ID is '{6AC2204D-A020-408A-A0FE-93FA3449BA6C}'
05/17/20 17:27:06:092 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Inside hdpimInstallProduct with request <?xml version="1.0" standalone="yes"?>
<DriverInfo><ProductInfo><Name>Adobe Captivate</Name><SAPCode>CPTV</SAPCode><CodexVersion>10.0.2</CodexVersion><BaseVersion>10.0.1</BaseVersion><Platform>win64</Platform><EsdDirectory>./CPTV</EsdDirectory><Dependencies><Dependency><SAPCode>CPAS</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPAS</EsdDirectory></Dependency><Dependency><SAPCode>CPVC</SAPCode><BaseVersion>10.0.1</BaseVersion><EsdDirectory>./CPVC</EsdDirectory></Dependency></Dependencies><IsNonCCProduct>true</IsNonCCProduct><SupportedLanguages><Language locale="de_DE"></Language><Language locale="en_GB"></Language><Language locale="en_US"></Language><Language locale="es_ES"></Language><Language locale="es_MX"></Language><Language locale="fr_CA"></Language><Language locale="fr_FR"></Language><Language locale="ja_JP"></Language><Language locale="ko_KR"></Language><Language locale="pt_BR"></Language></SupportedLanguages><MinimumSupportedClientVersion>4.5.0.300</MinimumSupportedClientVersion><HDBuilderVersion>3.0.14</HDBuilderVersion></ProductInfo><RequestInfo><InstallLanguage>en_US</InstallLanguage><deleteUserPreferences>false</deleteUserPreferences></RequestInfo></DriverInfo>

05/17/20 17:27:06:093 | [FATAL] | | HDSetup | HDPIM | HDPIMProductRequest | | HDPIM | 26000 | Both version and baseversion should not be specified in product info XML
05/17/20 17:27:06:094 | [FATAL] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Error occurred in starting install with error code '103'
05/17/20 17:27:06:094 | [INFO] | | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 26000 | Exiting hdpimInstallProduct with status '103'

Topics

Installation and licensing

Views

220

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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