installer was unable to access a critical file/directory code 41

[pavanaqua]

installer was unable to access a critical file/directory code 41 for adobe captivate 2019..please help

[Deep Roy]

Please follow this link to troubleshoot error codes https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

[willgoring]

Completely useless. The error code guide you mention just tells people to 'Click Retry'. There is no Retry button.

[Lilybiri]

The employee ignored that the install process for Captivate is not the same as for CC applications. Sorry about that.

I will try to contact someone from the Captivate staff members to help you.

[AJIT_M]

Hi,

Apologies for the inconvenience caused to you.

I have sent you a private message. Please check and provide the information so that we can connect and look into the issue.

Regards,

Ajit

[daleneg48118133]

I have the same problem.