installer was unable to access a critical file/directory code 41

New Here ,
Jan 27, 2020 Jan 27, 2020

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installer was unable to access a critical file/directory code 41 for adobe captivate 2019..please help

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Getting started, Installation and licensing

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Adobe Employee ,
Jan 28, 2020 Jan 28, 2020

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Please follow this link to troubleshoot error codes https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

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New Here ,
Jun 26, 2020 Jun 26, 2020

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Completely useless. The error code guide you mention just tells people to 'Click Retry'. There is no Retry button.

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Most Valuable Participant ,
Jun 26, 2020 Jun 26, 2020

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The employee ignored that the install process for Captivate is not the same as for CC applications. Sorry about that.

I will try to contact someone from the Captivate staff members to help you.

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Adobe Employee ,
Jun 26, 2020 Jun 26, 2020

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Hi,

Apologies for the inconvenience caused to you.

I have sent you a private message. Please check and provide the information so that we can connect and look into the issue.

Regards,

Ajit

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