Highlighted

Internal Error

Community Beginner ,
Apr 29, 2019

Copy link to clipboard

Copied

I am trying to publish a responsive course and get the below messages. There are no special characters and Show Playback Control is checked. I'm not sure what I can do to correct this error. My file only partially publishes. Any ideas?

Internal.jpgFail.jpg

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Sometimes there may be something on one or more of your slides in the project that will be causing the publish to fail. 

To isolate where the issue is located, take a copy of your project to use for testing, and hide different groups of slides before trying again to publish.  If by hiding some group of slides you can now get the project to publish, use a process of elimination to find the slide where the issue is located and then go through that slide dragging one object at a time into the scrap area before republishing again.

If this is the issue preventing you from publishing then eventually you should be able to locate the offending slide or object.

Views

326

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Internal Error

Community Beginner ,
Apr 29, 2019

Copy link to clipboard

Copied

I am trying to publish a responsive course and get the below messages. There are no special characters and Show Playback Control is checked. I'm not sure what I can do to correct this error. My file only partially publishes. Any ideas?

Internal.jpgFail.jpg

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

Sometimes there may be something on one or more of your slides in the project that will be causing the publish to fail. 

To isolate where the issue is located, take a copy of your project to use for testing, and hide different groups of slides before trying again to publish.  If by hiding some group of slides you can now get the project to publish, use a process of elimination to find the slide where the issue is located and then go through that slide dragging one object at a time into the scrap area before republishing again.

If this is the issue preventing you from publishing then eventually you should be able to locate the offending slide or object.

Views

327

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 29, 2019 0
Most Valuable Participant ,
Apr 29, 2019

Copy link to clipboard

Copied

It is a SCORM course, correct? Which version are you using, check under Help, About Captivate and give the full version number?

Are you on Mac or Windows?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 0
Community Beginner ,
Apr 29, 2019

Copy link to clipboard

Copied

Yes, it is a SCORM course. I am using version 11.0.1.266.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 0
Most Valuable Participant ,
Apr 29, 2019

Copy link to clipboard

Copied

If you are on Windows, do you run Captivate as Administrator? I had once issues publishing because I didn't start it with that feature.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 0
Adobe Community Professional ,
Apr 29, 2019

Copy link to clipboard

Copied

Sometimes there may be something on one or more of your slides in the project that will be causing the publish to fail. 

To isolate where the issue is located, take a copy of your project to use for testing, and hide different groups of slides before trying again to publish.  If by hiding some group of slides you can now get the project to publish, use a process of elimination to find the slide where the issue is located and then go through that slide dragging one object at a time into the scrap area before republishing again.

If this is the issue preventing you from publishing then eventually you should be able to locate the offending slide or object.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 2
Community Beginner ,
Apr 29, 2019

Copy link to clipboard

Copied

Yes, I am running it as an admin. I've never had this issue before.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 0
Most Valuable Participant ,
Apr 29, 2019

Copy link to clipboard

Copied

In that case it looks, like Rod points out, that something is corrupted in that project. Please try to follow his directions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 29, 2019 0
Community Beginner ,
Apr 30, 2019

Copy link to clipboard

Copied

Thanks everyone for the replies. I ended up having to go to a previous version and re-create a bunch of the slides. It published correctly so I guess the file got corrupted.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2019 0
Engaged ,
Apr 30, 2019

Copy link to clipboard

Copied

Kind of a specific scenario maybe, but...

I noticed that I get such errors when during an attempt to publish a project I have the target location open in Windows Explorer. Closing the Explorer window, or just navigating away from the target path fixes this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2019 0
Most Valuable Participant ,
Apr 30, 2019

Copy link to clipboard

Copied

That is indeed a weird solution....but if it works.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2019 0
Engaged ,
Apr 30, 2019

Copy link to clipboard

Copied

Sounds like your system is putting a file lock on the open (visible) location - like trying to save a file in an editor when the same file is open in a viewer or other application. Good you found such an easy fix, though.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 30, 2019 0
New Here ,
Jul 23, 2019

Copy link to clipboard

Copied

I just had this happen to me yesterday and I can confirm that RodWard's technique actually helped me with this issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 23, 2019 0