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Issue in opening captivate file

Community Beginner ,
Apr 21, 2020

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I couldn't open my source file. When I try to open this is the message i'm getting.

All other captivate files are opening expect the one.

 

Kindly suggest me to recover the file.Issue.PNG

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Issue in opening captivate file

Community Beginner ,
Apr 21, 2020

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I couldn't open my source file. When I try to open this is the message i'm getting.

All other captivate files are opening expect the one.

 

Kindly suggest me to recover the file.Issue.PNG

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Apr 21, 2020 0
Community Beginner ,
Apr 22, 2020

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This message normally means you are trying to open a file which is newer than your version. Captivate is backward but not forward compatiable. For exmaple if you have Captivate 2017 you cannot open a file which was created in 2019. Also if the the file has been created in 2019 make sure you have the latest version has there was an upgrade recently.

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Apr 22, 2020 1
Community Beginner ,
Apr 22, 2020

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Thanks for your response Peter. I created the file using captivate 2019 and still can't open this.

 

Kindly suggest how can i recover that.

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Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

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If you created all of these files with the same version of Captivate then there are two possibilities why you cannot open this one:

  • The file is locked because the last time it closed down there was some issue.  Look for a file in the same directory as the CPTX with something like LCK in its name.  If you see that file, delete it and try again to open the CPTX.
  • The file has become corrupted.  If this happens, you may be able to recover the file via the Backup file (if you had Automatic Backups enabled in Preferences).  If not, then your only other solution would be to recover the project file from the Project Cache.  See this blog post: http://www.infosemantics.com.au/adobe-captivate-troubleshooting/recover-corrupt-project

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Apr 22, 2020 1
Community Beginner ,
Apr 22, 2020

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Thanks for the response Rod. I found this file "already_in_use.lock" hidden in the cached folder. I deleted it and tried to open in captivate but it opens an empty page. 

 

Capture.PNG

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Apr 22, 2020 0
Adobe Community Professional ,
Apr 22, 2020

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That's not the Lock file I was talking about.  I said to look for a LCK file in the same directory as the CPTX.  If you don't see one there, then that wasn't the problem.

 

You may still be able to recover the project using the method described in my blog post, as long as you can correctly identify which folder in the cache is the correct one.

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Apr 22, 2020 1
Community Beginner ,
Apr 22, 2020

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I don't have that LCK file. I will follow the instructions in your blog.

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Apr 22, 2020 0
Community Beginner ,
Apr 23, 2020

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Hi Rod,

 

I followed the same instructions as mentioned but still I'm getting the same message.

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Apr 23, 2020 0
Adobe Community Professional ,
Apr 23, 2020

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Well then if you have recovered the CPTX from the Cache (as described on my blog) and there is no content, only blank slides, there's really nothing else you can do.

 

I take it you did not have automatic backups turned on in Captivate Preferences?

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Apr 23, 2020 0
Community Beginner ,
Apr 23, 2020

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Edit - Preferences -> Global settings -> Generate Project backup is turned on.

 

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Apr 23, 2020 0
Lilybiri LATEST
Most Valuable Participant ,
Apr 23, 2020

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It is turned on by default in version 11.6 (pleaded for that, and was heard :))

Howeveer that will only help if you reopened the project. If this was the first time and you never saved it before, you'll have no backup nor a cache folder with meaningful content. Training your fingers to do a CTRL-S regularly...

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Apr 23, 2020 0
Community Beginner ,
Apr 22, 2020

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Please make sure you have downloaded the latest version 11.5.1.499. I believe this is the latest update. You can find what version you have via the Help Menu -> About Adobe Captivate.

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Apr 22, 2020 1
Community Beginner ,
Apr 22, 2020

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Thanks Peter. I just checked. I'm using the same version you mentioned.

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Apr 22, 2020 0