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Issue when importing text captions

New Here ,
May 04, 2018

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Hi,

I'm working with Captivate 7 and Windows 10. When I try to import a .doc file with a translation of my project, the result is 0 captions imported and nothing updates in the cptv file. Which can be the problem?

I have try with a new project with only a couple of word translated and the system works perfectly when I import the file, so the problem is not the version of the softwares.

Thanks!

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

You have to export your captions directly into an MS Word document from the Captivate project itself using File > Export > Project Captions and Closed Captions.  Don't use the XML export.

Then you must change NOTHING about that CPTX file whatsoever between the time you to the export and the time your translated document comes back to you.  Changing anything in the CPTX risks an unsuccessful import.  So mothball the CPTX and take a copy of that file if you will be needing an original language version of it as well.

When you get your translated MS Word doc back, hopefully the translator has ONLY done changes to the column that is indicated to be the translated one, and has made no changes to the other column that contains the original language.  Then you should be able to import the captions and closed captions by going to File > Import > Project Captions and Closed Captions.

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Issue when importing text captions

New Here ,
May 04, 2018

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Hi,

I'm working with Captivate 7 and Windows 10. When I try to import a .doc file with a translation of my project, the result is 0 captions imported and nothing updates in the cptv file. Which can be the problem?

I have try with a new project with only a couple of word translated and the system works perfectly when I import the file, so the problem is not the version of the softwares.

Thanks!

Adobe Community Professional
Correct answer by RodWard | Adobe Community Professional

You have to export your captions directly into an MS Word document from the Captivate project itself using File > Export > Project Captions and Closed Captions.  Don't use the XML export.

Then you must change NOTHING about that CPTX file whatsoever between the time you to the export and the time your translated document comes back to you.  Changing anything in the CPTX risks an unsuccessful import.  So mothball the CPTX and take a copy of that file if you will be needing an original language version of it as well.

When you get your translated MS Word doc back, hopefully the translator has ONLY done changes to the column that is indicated to be the translated one, and has made no changes to the other column that contains the original language.  Then you should be able to import the captions and closed captions by going to File > Import > Project Captions and Closed Captions.

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May 04, 2018 0
Adobe Community Professional ,
May 04, 2018

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Did you perform any edits to the original CPTX AFTER you exported the captions out to that Word doc that got translated?  If you continued editing the document, your changes may have broken the links to the individual objects in the project that needed to be translated.

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May 04, 2018 0
New Here ,
May 04, 2018

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Thanks for the anwser but no. I have not perform edits on the original cptx after the export.

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May 04, 2018 0
Adobe Community Professional ,
May 07, 2018

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Maybe try generating a new export of your project text and captions and copying and pasting the appropriate translations into the newly created document. When I would send the export to the translation company they would often mess with the file preventing a proper import later on. I can't tell you how many times I had to remind them not to change any of the text outside of the table.

Paul Wilson, CTDP | https://captivateteacher.com

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May 07, 2018 0
New Here ,
May 08, 2018

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Thank you, Paul. I have tried it and it works with some files but not in some others...

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May 08, 2018 0
Adobe Community Professional ,
May 08, 2018

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Well, in either case, it sounds like you have a lot of work ahead of you. Best of luck.

Paul Wilson, CTDP | https://captivateteacher.com

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May 08, 2018 0
New Here ,
Feb 21, 2019

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Sorry, no solution from my side, but I'm seeking a solution for the same Problem.

Currently I use CP 2019, I newly exported the captions, copied the translation into this file and saved it (DOC-name unchanged), but Adobe only provides the pop-up " 0 elemtns imported" upon my import attempts.

(I used to have the same Problem previously with CP 9 as well. Back then my "solution" was to ask the initial Producer of that Project to Import the translations for me (on a good will Basis)...)

=> Does anyone out there have an idea, how I can successfully Import my translations ???

thanks !

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Feb 21, 2019 0
Adobe Community Professional ,
Feb 21, 2019

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You have to export your captions directly into an MS Word document from the Captivate project itself using File > Export > Project Captions and Closed Captions.  Don't use the XML export.

Then you must change NOTHING about that CPTX file whatsoever between the time you to the export and the time your translated document comes back to you.  Changing anything in the CPTX risks an unsuccessful import.  So mothball the CPTX and take a copy of that file if you will be needing an original language version of it as well.

When you get your translated MS Word doc back, hopefully the translator has ONLY done changes to the column that is indicated to be the translated one, and has made no changes to the other column that contains the original language.  Then you should be able to import the captions and closed captions by going to File > Import > Project Captions and Closed Captions.

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Feb 21, 2019 1
Adobe Community Professional ,
Mar 22, 2019

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I really wish I had read your suggestion to mothball the original CPTX file after sending off for translation. But, I was able to get back on track by re-exporting the captions and then doing a few copy/paste. Thanks for the great suggestions!

Now I just need to find a better way to control (or add) hyphenation when the text wraps in multiple languages...

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Mar 22, 2019 0
Community Beginner ,
Jul 06, 2020

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I'm facing the same problem. After exporting the captions with File > Export > Project Captions... I saved the cptx and didn't touch it at all. Now that tried to import the translated file I get the message that 648 items have been imported but there is no change inside the project. I exported the captions again and made small changes to see if it works, but after succesfully importing the captions the text in the project is still the same. 

What else can I try?

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Jul 06, 2020 0